System Expert

Magnum Icc Sweden Supply Ab; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working

Learning & development opportunities

Job summary

The Ice Cream Company in Pune, India, is building a best-in-class HR technology landscape. This role acts as the functional product owner for ServiceNow HRSD and EmployeeWorks, owning end-to-end employee service experience and ensuring platforms are stable, compliant, and continuously optimized for a seamless journey.

Next to ServiceNow HRSD, an integration design focus ensures EmployeeWorks acts as a connected experience layer across HR systems.

Qualifications

• Experience owning end-to-end employee experience platforms.
• Strong understanding of HR service delivery & case management.
• Ability to think in user journeys, not just systems.
• Experience improving chatbot adaptation and self-service maturity.
• Comfortable working across business, IT and integration teams.

Responsibilities

• Act as an Agile Product Owner for ServiceNow HRSD and Employee Works.
• Define and drive the product vision, roadmap, and priorities.
• Ensure alignment with HR Strategy and employee experience goals.
• Own and prioritize the product backlog with a value-driven approach.
• Lead sprint planning, refinement and release cycles.
• Oversee testing, governance, and compliance standards.

Skills

Agile Product Owner

HR Technology

End-to-end Experience

Chatbot Experience

Cross-functional Collaboration

Communication Skills

Ownership & Accountability

Tools

ServiceNow HRSD

EmployeeWorks

HR Integration

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

We are building a best-in‑class HR Technology landscape to support the future of the Ice Cream Company. This role acts as a functional product owner for ServiceNow HRSD and EmployeeWorks, owning the end-to-end employee service experience. The role ensures these platforms are not only stable and compliant, but continuously optimized to deliver a seamless, intuitive employee journey.

Next to ServiceNow HRSD a key focus area is integration design and orchestration, ensuring EmployeeWorks acts as a connected experience layer across HR Systems.

What you'll be responsible for

This role will be responsible for the successful enablement of a standalone Ice Cream company that is geared for future success as with 'the best HR Technology team in the industry'. The role will be part of a dedicated, multi-disciplinary team led by the Ice Cream HR Technology Lead with the following responsibilities:

Product Ownership & Strategy

• Act as an Agile Product owner for ServiceNow HRSD and Employee Works
• Define and drive the product vision, roadmap, and priorities
• Ensure alignment with HR Strategy and employee experience goals
• Continuously improve the digital employee journey and own product success metrics

Employee Experience & EmployeeWorks

• Own the EmployeeWorks (chatbot/experience layer) platform
• Drive adoption and usability of employee self-service
• Optimize conversational flows, knowledge content, and case deflection
• Ensure seamless experience across channels (chatbot, portal, etc.)

Business and AMS Bridging

• Act as primary interface between GPOs, Hr stakeholders and AMS teams
• Translate business needs into clear functional and integration requirements
• Ensure delivered solutions meet business expectations and experience standards

Backlog & Delivery Management

• Own and prioritise the product backlog using a value-driven approach, aligned with business priorities
• Lead sprint planning, refinement and release cycles
• Ensure transparency on delivery, dependencies and risks

Change, Testing & Governance

• Oversee UAT and business validation
• Ensure quality, stability and proper documentation
• Maintain compliance with data privacy and security standards

We're looking for someone who

• Has experience owning end-to-end employee experience platforms
• Strong understanding of HR service delivery & case management
• Ability to think in user journeys, not just systems
• Experience improving chatbot adaptation and self-service maturity
• Comfortable working across business, IT and integration teams
• High level of integrity and professionalism.
• Strategic thinker with a proactive approach.
• Ability to work collaboratively with cross-functional teams.
• Excellent organizational and time management skills.
• Excellent communication and presentation skills, with the ability to convey complex technical insights to non-technical stakeholders.
• Strong problem-solving and analytical skills.
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What you'll get

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You'll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

Free to move fast, experiment and challenge how things are done

Continuous learning and developm