System Engineer - Software, Hardware & IT Infrastructure

Accelty Techsolutions; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accelty Techsolutions LLP is seeking a System Engineer to provide technical support across software applications, licensing, hardware and IT infrastructure. The role includes supporting Autodesk, GstarCAD, Adobe and other software, PCs, CAD workstations, servers and storage systems.

The candidate should have strong troubleshooting, customer-handling skills and be comfortable delivering both remote and on-site support. Travel to customer locations will be required as needed.

Qualifications

• Diploma/Bachelor's degree in CS/IT/Electronics or related field.
• 25 years of relevant experience in System Engineering, IT Support, Technical Support or IT Infrastructure.
• Strong analytical and troubleshooting skills.
• Good verbal and written communication.
• Customer-oriented approach with professional communication skills.
• Ability to work independently and handle multiple technical issues.
• Willingness to travel to customer locations for installations and technical support.

Responsibilities

• Installation, configuration, activation and licensing of Autodesk, GstarCAD, Adobe and other software/products.
• Troubleshoot software installation, licensing, activation, compatibility and application-related issues.
• Provide technical support for CAD and engineering/design applications.
• Conduct software and plugin audits at customer locations and prepare reports.
• Installation, configuration and troubleshooting of PCs, workstations, servers and storage systems.
• Troubleshoot hardware issues related to RAM, SSD/HDD, graphics cards, peripherals and other components.
• Install and troubleshoot Windows OS, Microsoft Office and Microsoft 365.
• Provide technical support through remote access, phone/email and on-site customer visits.
• Troubleshoot basic LAN, TCP/IP, DNS, DHCP and connectivity issues.
• Provide basic support for Windows Server, Active Directory, shared folders and permissions.
• Assist with server, storage and backup-related installations and troubleshooting.
• Maintain proper documentation of installations, technical issues, service calls and resolutions.
• Prepare installation reports, service reports, audit reports and critical incident reports.
• Coordinate with software principals, distributors, hardware vendors and internal teams.
• Support the Sales/Business Development team during customer meetings, site surveys, product demonstrations and technical discussions.
• Provide technical support to internal users and assist with company IT infrastructure.
• Handle other technical responsibilities as required.

Skills

System Administration / IT Tech

Windows OS troubleshooting

Software Installation & Licensing

Hardware & Workstation Troubleshooting

Microsoft Office / 365

Basic Networking (LAN, TCP/IP, DNS, DH

Customer Support & Troubleshooting

Remote & On-site Support

Education

Diploma / Bachelor's degree in Computer Science, IT, Electronics or related field

Job description

Accelty Techsolutions LLP is looking for a System Engineer to provide technical support across software applications, software licensing, hardware and IT infrastructure.

The role involves supporting customers with products such as Autodesk, GstarCAD, Adobe and other software applications, along with PCs, CAD workstations, servers, storage and related IT infrastructure.

The candidate should have strong troubleshooting skills, good customer-handling abilities and be comfortable providing both remote and on-site technical support.

Key Responsibilities

• Installation, configuration, activation and licensing of Autodesk, GstarCAD, Adobe and other software/products.
• Troubleshoot software installation, licensing, activation, compatibility and application-related issues.
• Provide technical support for CAD and engineering/design applications.
• Conduct software and plugin audits at customer locations and prepare reports.
• Installation, configuration and troubleshooting of PCs, workstations, servers and storage systems.
• Troubleshoot hardware issues related to RAM, SSD/HDD, graphics cards, peripherals and other components.
• Install and troubleshoot Windows OS, Microsoft Office and Microsoft 365.
• Provide technical support through remote access, phone/email and on-site customer visits.
• Troubleshoot basic LAN, TCP/IP, DNS, DHCP and connectivity issues.
• Provide basic support for Windows Server, Active Directory, shared folders and permissions.
• Assist with server, storage and backup-related installations and troubleshooting.
• Maintain proper documentation of installations, technical issues, service calls and resolutions.
• Prepare installation reports, service reports, audit reports and critical incident reports.
• Coordinate with software principals, distributors, hardware vendors and internal teams for technical issue resolution.
• Support the Sales/Business Development team during customer meetings, site surveys, product demonstrations and technical discussions.
• Provide technical support to internal users and assist with company IT infrastructure.
• Handle other technical responsibilities as required.

Required Skills

• System Administration / IT Technical Support
• Windows OS troubleshooting
• Software Installation & Licensing
• Hardware & Workstation Troubleshooting
• Microsoft Office / Microsoft 365
• Basic Networking LAN, TCP/IP, DNS, DHCP
• Customer Support & Technical Troubleshooting
• Remote & On-site Support

Candidate Profile

• Diploma / Bachelor's degree in Computer Science, IT, Electronics or related field.
• 25 years of relevant experience in System Engineering, IT Support, Technical Support or IT Infrastructure.
• Strong analytical and troubleshooting skills.
• Good verbal and written communication.
• Customer-oriented approach with professional communication skills.
• Ability to work independently and handle multiple technical issues.
• Willingness to travel to customer locations for installations and technical support.