Senior Engineer IT & Networks

Navishaa.com; Nagpur; On-site; INR 700,000 - 1,000,000; Full time

Job summary

An IT solutions provider in Maharashtra is seeking an experienced IT professional to oversee IT infrastructure and manage Microsoft solutions. The ideal candidate has over 5 years of experience in IT project implementation and technical support, alongside relevant certifications. Strong customer engagement and troubleshooting skills are essential for successfully driving projects and ensuring customer satisfaction.

Qualifications

• 5+ years of experience in IT project implementation, technical support, or system administration.
• Strong technical knowledge of Microsoft 365, Azure Cloud, and supporting technologies.
• Industry certifications such as Microsoft MS100, AZ100, and Cisco Networking are preferred.
• Excellent troubleshooting and technical documentation skills.

Responsibilities

• Oversee IT infrastructure deployment and configuration.
• Implement Microsoft Azure solutions and manage Microsoft 365 setups.
• Assist with website and domain configurations.
• Provide remote and onsite engineering support.
• Engage with customers to understand requirements and provide technical solutions.

Skills

Microsoft 365

Azure Cloud

technical support

troubleshooting

problem-solving

Education

Relevant IT degree or equivalent

Tools

Acronis

Veeam Backup

Microsoft Teams

Cisco routers

Job description

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Description

Key Responsibilities

• IT Infrastructure & Networking:
  • Oversee and manage the deployment and configuration of hardware solutions, including laptops, desktops, servers, and network switches.
  • Implement and manage Data Centre Solutions, such as Dell servers, backup solutions, and network infrastructure.
  • Set up and troubleshoot Networking Solutions, including Cisco routers, switches, and UniFi networks.
  • Install and maintain Security Solutions, including firewalls (Sophos, Fortinet), antivirus software (Defender, Sophos), and backup platforms (Acronis, Veeam).
  • Configure WiFi Solutions using UniFi, Aruba, and similar technologies.
  • Deploy and manage Office CCTV Systems and other security equipment.
• Cloud & Microsoft Solutions:
  • Assist in implementing Microsoft Azure solutions, ensuring minimum $500/month consumption requirements are fulfilled.
  • Execute Microsoft 365 Business Premium and advanced seats setup and configurations.
  • Support Microsoft Copilot solutions for individual, departmental, and organizational needs.
  • Implement Microsoft Business Central/Dynamics 365 setups and customizations.
  • Configure Microsoft Teams PBX/Teams Telephony solutions.
  • Set up video conferencing systems and interactive display boards.
  • Install and manage PBX systems such as 3CX and Audio Codes.
  • Develop Microsoft Power Apps on the MS Power Platform.
• Web & Hosting:
  • Assist with website, domain configurations, and web hosting setups.
• AMC & Support Services:
  • Execute AMC contracts, providing remote and onsite engineering support.
  • Document and maintain detailed records of installations, configurations, and ongoing maintenance processes.
  • Collaborate with internal teams to ensure client satisfaction and project success.
• Engage actively with customers to understand their requirements and provide technical solutions.
• Prepare customer quotations, Bill of Quantities (BOQs), and proposals.
• Assist in winning projects by providing technical expertise and support during the pre-sales process.
• Conduct product demonstrations and presentations to potential clients.
• Maintain strong relationships with existing and potential customers to ensure ongoing engagement and satisfaction.
• Supervise support engineers in managing support contracts and services for existing installations.
• Ensure timely and effective resolution of technical issues and customer inquiries.
• Oversee the maintenance and support of existing IT installations.
• Develop and implement strategies to sell and win Annual Maintenance Contracts (AMC) and support contracts.
• Monitor and evaluate the performance of support engineers to ensure high-quality service delivery.
• Backup & Security Solutions:
  • Implement and manage backup solutions, including Acronis, Veeam Backup, and NAS backup systems.
  • Install and maintain security solutions, including MimeCast, Sophos, and other relevant technologies.

Requirements

Education & Background

Experience & Skills

5+ years of experience in IT project implementation, technical support, or system administration., Strong technical knowledge and experience working with solutions such as Microsoft 365, Azure Cloud, Adobe, Dell, and HP hardware., Industry certifications like Microsoft MS100, AZ100, Dynamics365, Cisco Networking, and other cloud certifications are preferred., Excellent troubleshooting, problem-solving, and technical documentation skills., Ability to work independently and collaboratively in dynamic environments., Proficiency in Microsoft Office and CRM software., Fluent in English; knowledge of Hindi, Indian languages, and Arabic is a plus.