System Engineer

Cloud Counselage Pvt Ltd; Mumbai; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Best-in-class packages

21 Paid Holidays & 15 public holidays

Insurance

Tech tools/assets

Job summary

Cloud Counselage Pvt Ltd is looking for a skilled System Engineer based in Mumbai with a bachelor's degree and 5+ years of experience in IT support. The candidate will ensure effective management of IT helpdesk tickets, maintain computer networks, and manage user systems using Windows.

This role requires immediate availability and willingness to work from the office. The position offers competitive packages, including health insurance and allowances for tech tools.

Qualifications

• 5+ years of experience as a System Engineer.
• Experience leading a team is preferred.
• Ability to work in a start-up environment.

Responsibilities

• Ensure IT Helpdesk tickets are monitored and resolved according to KPIs.
• Maintain and monitor computer networks and systems.
• Install and configure infrastructure equipment.

Skills

Problem-solving skills

Excellent communication skills

Administration and planning

Experience with AutoCAD and Adobe

Active Directory User Management

Azure experience

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Windows Enterprise server

Office 365

Wi-Fi routers

Job description

Looking for a skilled System EngineerÂwith a bachelor’s degree or equivalent and a minimum of 5Âyears of proven experience in this role. They are someone who can succeed as a ‘System Engineer’ because of their strong problem-solving skills. They are someone who is currently living in Mumbai and can start immediately or have a notice period of fewer than 30 days and are willing to work from the office.

What’s for the Candidate

• Best-in-class packages
• 21 Paid Holidays & 15 public holidays
• Insurance
• Tech tools/assets

Job Responsibilities

• Ensure that the IT Helpdesk tickets are monitored, resolved and closed in line with the agreed KPIs described within the IT SLA document.
• Ensure that the working processes are executed in line with the agreed standards and workflows (such as user creation (starter & leaver process), adjustments required in relation to end-user configurations) etc.
• Maintaining computer networks and systems including software, mainframes and other physical hardware.
• Installing and configuring infra equipment to update or fix hardware or software issues.
• Monitoring computer systems to improve system performance.
• Communicating networking issues to other employees and management.
• Fixing software and hardware configuration issues for users on-demand or from inspection of the systems.
• Contribute to ensuring effective corporate governance, risk management and internal controls.
• Identify opportunities for automation, and assist with the development of automation systems to address those opportunities.
• Manage users using Windows Enterprise server operating systems, in combination with Active Directory User Management.
• Proven technical IT support experience, that will enable you to work on a day-to-day basis.
• Ensuring effective corporate governance like Inventory, Vendor and Stakeholder management for internal controls.

Mandatory Requirements

• Mac OS and troubleshooting (installation knowledge is doable)
• Windows (Dell) & printer troubleshooting
• Wi-Fi router
• Mail configuration
• Knowledge about software like AutoCAD and adobe.
• Worked on the Office 365 portal as an administrator and can access from O365 portal.
• The candidate should have worked on Azure.
• The candidate should have experience in inventory management e.g., preparing inventory and procurement processes for various equipment and licenses.

Qualities

• Excellent communication skills, proactive attitude, flexible approach and enthusiastic manner
• Good administration, planning and organizational skills (prioritize & work to deadlines)

Eligibility Criteria

• Computer science degree or equivalent experience
• Experience leading a team
• 5+ Years' experience working as a System Engineer
• Willing to work in a start-up
• Work location Kanjurmarg and visit to Marine Drive Office twice a week

Job Location

Kanjurmarg and Marine Drive

Positions

No. of Positions: 10

Application

Thanks.