System Engineer

Geekay Infotech; Thane; On-site; INR 400,000 - 560,000; Full time

Job summary

Geekay Infotech is seeking a System Engineer (L1) to provide desktop support, Windows server administration, and basic networking. You will manage end-user issues, monitor infrastructure, and ensure smooth IT operations in a fast-paced environment.

The role requires hands-on experience with Office 365, Outlook configuration, and incident handling, with a focus on timely resolution, collaboration with cross-functional teams, and adherence to security and SOPs.

Qualifications

• Hands-on experience in desktop support and Windows server administration.
• Basic networking knowledge (Switches/Routers/Firewall).
• Experience with Office 365 & Outlook configuration.
• Familiarity with helpdesk/ticketing tools.
• Basic PowerShell scripting is a plus (optional).

Responsibilities

• Desktop & End-User Support: handle incidents and first call resolution; troubleshoot desktops, laptops, printers, scanners; manage user profiles and MS Office installations; submit reports.
• Windows Server & Infrastructure Support: support Windows Servers (2012/2016/2019); monitor servers, backups, and network devices; assist in DR planning and coordination with cloud teams.

Skills

Desktop Support

Windows Server Admin

Networking

Office 365/Outlook

Software Install & Troubleshoot

Helpdesk/Ticketing

PowerShell (optional)

Education

Diploma / B.Sc / BCA / B.E (IT/Computers/Electronics) / Any Graduate

Tools

Azure

Job description

Hiring | System Engineer (L1 Desktop & Windows Server)

Job Details

• Role: System Engineer L1 (Desktop + Windows Server Support)
• Open Positions: 1+
• Location: Dhirubhai Ambani International School (BKC, Mumbai) / Thane (W)
• Experience: 2 – 4 Years
• Shift: General / Rotational (as per requirement)
• Employment Type: Full-Time

Job Overview

We are looking for a System Engineer (L1) with hands‑on experience in desktop support, Windows server administration, and basic networking. The candidate will be responsible for managing end‑user support, troubleshooting infrastructure issues, and ensuring smooth IT operations.

Key Responsibilities

Desktop & End‑User Support

• Handle incidents, service requests & first call resolution (FCR)
• Troubleshoot desktops, laptops, printers, scanners
• Provide technical support and issue resolution
• Install and configure MS Office (2016/2019), Outlook, Office 365
• Create and manage user profiles & desktop settings
• Perform routine maintenance and system upgrades
• Manage helpdesk tickets and prioritize issues
• Submit daily, weekly, and monthly reports

Windows Server & Infrastructure Support

• Support Windows Servers (2012/2016/2019)
• Troubleshoot server hardware, OS, and basic network issues
• Monitor servers, firewall, network devices, and backups
• Perform regular maintenance (Local/UAT/Production servers)
• Assist in Disaster Recovery (DR) planning and execution
• Coordinate with vendors, ISPs, and cloud teams (Azure)
• Maintain IT inventory, licenses, and documentation (MIS/SOPs)
• Support email systems and enterprise applications

Required Skills

• Strong knowledge of Desktop Support / End User Support
• Basic knowledge of Windows Server Administration
• Understanding of Networking (Switches, Routers, Firewall)
• Experience with Office 365 & Outlook configuration
• Knowledge of software installation & troubleshooting
• Familiarity with helpdesk/ticketing tools
• Basic PowerShell scripting (optional)

Candidate Profile

• Experience: 2–4 years
• Qualification: Diploma / B.Sc / BCA / B.E (IT/Computers/Electronics) / Any Graduate
• Strong problem‑solving and multitasking skills
• Good communication and teamwork ability
• Self‑motivated and proactive