System Engineer

Shashwath Solution; Dadri; On-site; INR 167,000 - 279,000; Full time

Job summary

Shashwath Solution in India (Uttar Pradesh, Dadri) is seeking an IT Support professional focused on L1 WIN & Unix infrastructure. The role involves monitoring alerts, performing health checks, and bridging calls to business during incidents.

The candidate should have excellent communication skills in English and be prepared to work in 24x7 shifts. Experience with ITSM tools like ServiceNow, Jump, and HP ITSM is advantageous.

Qualifications

• Ability to monitor the infrastructure alerts and take action to resolve the events
• Escalate to business as needed
• Perform Health checks to ensure the start & end of business hours
• To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
• Ability to work in shifts 24 x 7
• Sound knowledge & hands on experience on WIN & Unix L1 skill
• Ability to communicate to users over telephone e-mail communication in English
• Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage
• Ability to multitask on different process & schedulers like Ctrl-m , Autosys

Responsibilities

• Monitor the infrastructure alerts and take action to resolve events
• Escalate issues to business when needed
• Perform health checks at start and end of business hours
• Bridge calls to the business in case of known incidents
• Be willing to work in 24x7 shifts

Skills

Good understanding of IT knowledge

IT Infra servers win & unix

Excellent communication skills

Tools

ServiceNow

Jump

HP ITSM

Job description

Skills:

• Good understanding of IT knowledge
• IT Infra servers win & unix
• Excellent communication skills
• Note: We need good stability candidates with excellent communication and only female candidates.

Detailed :

• Ability to monitor the infrastructure alerts and take action to resolve the events
• Escalate to business as needed
• Perform Health checks to ensure the start & end of business hours
• To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
• Ability to work in shifts 24 x 7
• Sound knowledge & hands on experience on WIN & Unix L1 skill
• Ability to communicate to users over telephone e-mail communication in English
• Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage
• Ability to multitask on different process & schedulers like Ctrl-m , Autosys

IT knowledge, IT Infra servers win & unix, infrastructure alerts, Health checks , IT infrastructure , WIN & Unix L1 skill, ITSM services such as Service now , Jump , HP ITSM , Ctrl-m , Autosys