Technical Lead

Royal Cyber Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Royal Cyber Inc. in Bengaluru, Karnataka, is seeking an IT systems administrator with strong Windows, VMware, and Linux troubleshooting skills.

The role focuses on proactive monitoring, issue correlation, and remediation of incidents to ensure availability and performance of enterprise systems. The ideal candidate has a Bachelor’s degree in CS or IS, ITIL certification, and hands-on experience with virtualization and server hardware, enabling collaboration with vendors and cross-team

Qualifications

• Bachelor’s degree required or equivalent.
• ITIL certification is a plus.
• MCP-IT,VCP5-DCV and XenApp credentials are advantageous.

Responsibilities

• Proactive monitoring of events in OpsCenter.
• Correlation and diagnosis of events.
• Remediation of issues triggered through monitoring or no-impact incidents.
• Identify recurring incidents and remediation plans.
• Engage vendors to fix issues.
• Collaborate with teams and manage dependencies.
• Handover shifts across global teams.
• Suggest process improvements to increase efficiency.
• Provide data-driven conclusions for reports.

Skills

Windows Administration

VMware

Linux Administration

Education

Bachelor’s degree in Computer Science / Information Systems

ITIL Certified

MCP-IT (Server, AD, IIS)

VCP5-DCV Certified

CCA for Citrix XenApp 6 and above

Tools

ProcMon

Xperf

KVM DSVIEW

ILO/RIB

RDP

Job description

Primary Skills ( Windows Admin/ VMWare/Linux) Good knowledge of Windows/ VMWare/ Linux specially understanding around troubleshooting of core technical issues related to availability and performance

Secondary Skills

• Server performance monitoring and analysis, Knowledge around how to use ProcMon and Xperf

Optional Skills ( VMware Admin)

• Good understanding of VMWare VSphere 5.x
• Experience on VCenter, ESX Guest and Host Management
• Good understanding of Virtual Infrastructure its Components and management of Host resources between virtual machines.
• Experience on Managing Data stores, Clusters, DRS and HA Policy
• Sound knowledge around VM Turbo tools
• Sound knowledge around Backup and Snapshots, V2V and P2V
• Good understanding of HP/Dell/CISCO UCS Servers BIOS settings,
• Hands on experience on HP SUM Tools and alerts
• Preferred understanding of UCS and unified Pod environment
• Hands on experience on Remote access tools KVM -DSVIEW, ILO/RIB, RDP
• Awareness of various Microsoft tools to troubleshoot performance issues

Primary Responsibilities

• Proactive monitoring of events in OpsCenter
• Correlation and diagnosis of events
• Remediation of issues triggered through monitoring or no-impact incidents
• Identify recurring incidents and establish remediation plans
• Should be able to engage vendors to get issues fixed
• Ability to establish alliances with other teams through recognition of dependencies.
• Should be able to efficiently handover to overlapping shift across the globe
• Suggest process improvements to increase efficiencies to increase organization's capacity
• Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly

Soft Skills required

• Attention to Detail, Quality Focus, Excellent problem solving and resolution skills
• Flexibility to work in night shifts and Strong communication skills.
• Good analytical skills and be able to correlate the issues
• Promoting Process Improvement and Self-starter; ability to begin working with minimal coaching.

Formal Education & Certification

• Bachelor’s degree in computer science / information system or equivalent
• ITIL certified - Added advantage
• MCP-IT (Server, AD, IIS) professional - Added advantage
• VCP5-DCV Certified professional - Added advantage
• CCA for Citrix XenApp 6 and above - Added advantage