System Administrator (Mac, Windows, and G Suite)

The Scalers; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

The Scalers is seeking an experienced IT Technical Support Specialist to deliver end-to-end technical support for employees, ensuring the smooth functioning of IT systems, devices, and security posture.

You will diagnose and resolve issues across Windows, macOS, and Linux, set up devices for new hires, manage Google Workspace, Slack, Notion, JumpCloud MDM, and create knowledge base articles to empower users.

Qualifications

• Bachelor's or Master's degree in Information Systems, Computer Science, or related field.
• Minimum 1 year of experience in IT security/administration is noted.
• Experience with Windows and macOS environments.
• Experience administering Google Workspace, Slack, Notion, and other SaaS applications.
• Hands-on experience with JumpCloud MDM and endpoint management.

Responsibilities

• Provide technical support for hardware, software, networking, and user account issues.
• Diagnose, troubleshoot, and resolve issues across Windows and macOS.
• Set up laptops, devices, accounts, and IT assets for new joiners.
• Administer and support SaaS applications like Google Workspace, Slack, Notion.
• Configure JumpCloud MDM and manage endpoint devices.
• Perform remote troubleshooting and escalate as needed.
• Create and maintain technical documentation and knowledge base articles.
• Support infrastructure teams in planning and delivering IT solutions.
• Procure hardware/software and coordinate with vendors.
• Communicate solutions clearly to technical and non-technical stakeholders.

Skills

IT Troubleshooting

Desktop Support

Technical Documentation

Communication

Analytical Thinking

Team Collaboration

Education

Bachelor's/Master's in Information Systems or Computer Science

Tools

Google Workspace

Slack

Notion

JumpCloud MDM

Job description

We are looking for an experienced IT Technical Support Specialist who will provide end-to-end technical support to employees, ensure the smooth functioning of IT systems and devices, and help maintain a secure and efficient workplace technology environment.

ROLES AND RESPONSIBILITIES:

• Provide technical support for hardware, software, networking, and user account-related issues.
• Diagnose, troubleshoot, and resolve technical issues across Windows and macOS devices.
• Set up laptops, devices, accounts, and IT assets for new joiners, and maintain the IT asset tracking system.
• Administer and support SaaS applications such as Google Workspace, Slack, Notion, and other business tools.
• Configure and manage JumpCloud MDM, including monthly device patching and endpoint management.
• Perform remote troubleshooting and elevate unresolved issues to the appropriate teams when required.
• Research and implement solutions for software and hardware issues, ensuring all incidents are accurately logged and tracked.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Support infrastructure teams in the planning, design, and delivery of IT solutions.
• Procure hardware and software, coordinate with vendors, and manage service providers.
• Communicate technical solutions clearly to both technical and non-technical stakeholders while managing multiple support requests effectively.

SKILLS AND COMPETENCIES

• Overall 4-6 years of experience in IT Technical Support, Desktop Support, or IT Administration.
• Minimum 1 year of experience in System Security and Administration.
• Hands‑on experience troubleshooting Windows and macOS environments.
• Experience administering Google Workspace, Slack, Notion, and other SaaS applications.
• Practical experience with JumpCloud MDM and endpoint device management.
• Strong understanding of computer hardware, software, networking, and mobile device support.
• Familiarity with remote desktop tools and help desk/ticketing systems.
• Knowledge of ISO 27001 standards is an added advantage.
• Excellent troubleshooting, analytical, communication, and documentation skills.
• Ability to provide clear, step‑by‑step technical support in both written and verbal communication.

SPECIAL REQUIREMENTS FOR THE ROLE:

• Bachelors or Master’s degree in Information Systems, Computer Science, or a related technical field.
• Practical experience in IT technical support and systems administration is highly preferred.
• Good understanding of operating systems including Windows, macOS, and Linux.
• Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
• Ability to collaborate effectively with cross‑functional and international teams in a fast‑paced environment.