IT Engineer

ZET; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

ZET is seeking an IT Engineer to manage devices and security across the organization. You will oversee JumpCloud-based device management, enforce MFA and access controls, deploy Zscaler for web security, and administer VPNs for remote work.

The role covers endpoint protection, incident response, and automation of onboarding/offboarding while maintaining IT documentation. The ideal candidate has hands-on experience with JumpCloud, Zscaler, and EDR solutions, plus cross-platform device management

Qualifications

• Bachelors degree in Information Technology, Computer Science, or equivalent experience.

Responsibilities

• Device Management, hardware & endpoint security.
• Manage laptops/devices via JumpCloud for configuration, compliance, lifecycle.
• Hardware setup, upgrades, troubleshooting, repair for laptops/desktops/peripherals.
• Maintain hardware asset inventory and tracking.
• Enforce endpoint security with antivirus/EDR.
• IAM Administer JumpCloud SSO/directory services for provisioning.
• Enforce MFA, password policies, conditional access.
• Troubleshoot authentication/access across apps/systems.
• OS updates, patching, vulnerability remediation.
• Configure/maintain secure internet access with Zscaler (ZIA/ZPA).
• Support VPN for secure remote access.
• Manage email security (spam, phishing, DMARC/DKIM/SPF).
• Monitor security alerts/logs/user activity for threats.
• Collaborate with security/compliance for ISO27001/PCI/DSS/RBI.
• IT Support & Automation—Level 2/3 support.
• Automate onboarding/offboarding, software deployment, compliance checks.
• Maintain IT process/documentation.

Skills

JumpCloud (Device Mgmt & SSO)

Zscaler (ZIA/ZPA)

EDR solutions knowledge

VPN administration

Email security

IAM concepts

Scripting (Python/PowerShell/Bash)

Cross-platform device management (Win/

Education

Bachelor's degree in IT/CS or equivalent

Tools

JumpCloud

Zscaler

VPN technology

Email security tools

Cloud/AWS basics

Job description

Responsibilities

• Device Management, Hardware & Endpoint Security


• Manage and monitor company laptops and devices through JumpCloud for configuration, compliance, and lifecycle management.


• Perform hardware setup, upgrades, troubleshooting, and repair for laptops, desktops, and peripherals (printers, monitors, docking stations, etc.).


• Maintain an up-to-date hardware asset inventory and ensure proper allocation and tracking.


• Ensure endpoint security by deploying and maintaining antivirus/EDR solutions.


• Identity & Access Management (IAM) Administer JumpCloud SSO and directory services for provisioning and de provisioning users.


• Enforce security policies such as MFA, password policies, and conditional access.


• Troubleshoot authentication and access issues across applications and systems.


• Implement OS updates, patching, and vulnerability remediation.


• Network, Email & Security Operations Configure and maintain secure internet access using Zscaler (ZIA & ZPA) for web security, firewalling, and zero-trust enforcement.


• Administer and support VPN solutions to ensure secure remote access for employees.


• Implement and manage email security solutions (e.g., spam filtering, phishing protection, DMARC/DKIM/SPF policies).


• Monitor security alerts, logs, and user activity to detect and mitigate potential threats.


• Collaborate with security and compliance teams to ensure adherence to ISO 27001, PCI, DSS, and RBI guidelines.


• IT Support & Automation Provide Level 2/3 support for device, hardware, email, network, and access related issues.


• Automate onboarding/offboarding, software deployment, and compliance checks.


• Maintain documentation of IT processes, policies, and system configurations.

Requirements

• Bachelors degree in Information Technology, Computer Science, or equivalent experience.


• 2+ years of experience in IT engineering, system administration, or endpoint/network/email/hardware management.


• Hands-on experience with JumpCloud (Device Management & SSO).


• Strong knowledge of Zscaler (ZIA & ZPA) or equivalent network security platforms.


• Experience managing endpoint protection with EDR solutions (SentinelOne, CrowdStrike, or equivalent).


• Experience with VPN administration for secure remote connectivity.


• Experience with email security solutions (phishing/spam protection, policy enforcement).


• Proficiency with hardware troubleshooting (laptops, desktops, peripherals).


• Proficiency with Windows, macOS, and Linux device management.


• Understanding of IAM, network security, and compliance best practices.


• Preferred Qualifications - Scripting skills (Python, PowerShell, or Bash) for automation.


• Familiarity with AWS and cloud practices.


• Excellent troubleshooting and communication skills