IT Infra Specialist

Vanderlande Industries GmbH; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible and Hybrid Workplace

On-site health centers

Vanderlande Academy training facilities

On-site health centers

Global collaboration

Job summary

A leading logistics automation firm in Pune is seeking an experienced IT Support professional with about 7 years of experience. The role involves troubleshooting hardware and software issues, providing technical support to end-users, and collaborating with team members. Ideal candidates should possess strong organizational skills and the ability to work flexible shifts. The firm offers a flexible and hybrid workplace, along with opportunities for global collaboration and skills enhancement.

Qualifications

• Minimum 7 years of experience in IT Support.
• Experience with troubleshooting hardware and software issues.
• Knowledge of PC hardware and networking required.
• Familiarity with Windows 11, Office 365 and AD.
• Experience supporting global customers and local teams.

Responsibilities

• Monitor and resolve support cases according to SLA.
• Prepare laptops and manage inventory for new joiners.
• Provide first and second-level technical support.
• Maintain SLA response and resolution times; ensure customer satisfaction.
• Collaborate with Global Service Center team and share knowledge.

Skills

IT Support

Troubleshooting

Interpersonal skills

Customer service

Knowledge of Digital Platforms

Team player

Team player

Flexible/rotational shifts

Digital enablement

Education

Related technical certifications

Tools

Windows 11

Office 365

VMware

Active Directory

VMware basics

Microsoft Power Platform

Job description

Relevant experience required (in years): About 7 years of industry experience in IT Support, Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)

This role carves out the best in providing IT services to global customers and yet catering to the demands of local IT Support.

Possesses a solid technical foundation (IT Infrastructure) and handles a range of issues with minimal guidance.

Collaborating with peers before escalating within the tiered support model.

Shares knowledge with junior team members and contributes to digital enablement by piloting new tools and sharing insights. Demonstrates strong proficiency in productivity tools. Actively assists in planning and delivering digital events and training to promote adoption and engagement.

Onboarding & Offboarding activities.

Laptop preparation for new joiners, webshop assignments, manage and maintain inventory.

Work on Level 1/2 tasks for ICT Service Center – Perform troubleshooting for hardware, software, network connectivity, printers, and peripherals.

Work on Level 1/2 tasks for Application Lifecycle Management tasks.

Assist with local IT setups for town halls.

Always keeps meeting rooms connectivity update to date.

Respond promptly to support tickets and service requests, ensuring timely resolution and maintaining high levels of customer satisfaction (Maintain SLA response/resolution times).

Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills.

Work within Global Service Center team.

Readiness to work in flexible/rotational shifts.

Readiness to work in rotational 24×7 support hours.

Needs to be an excellent team player with positive attitude at work.

Demonstrate good attitude / discipline at the workplace.

Should have good knowledge of Digital Platforms

Strong knowledge of standard hardware & software configurations, Storage and Computing required.

Hardware experience

• Experience with troubleshooting and resolving issues related to Hardware and Software. Knowledge of PC hardware both Desktops & Laptops.
• Working knowledge of networking and connectivity.

Software & OS –

• Provide first and second-level technical support to end-users on various IT issues, including but not limited to Windows 11, Office 365 applications, basic VMware topics, Outlook, Active Directory & mobile devices.

Related technical certifications will be an added advantage.

Understanding of Microsoft Power Platform is desired.

Forward looking with focus on automation and identifying process improvements.

Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realization of fast, reliable and efficient automation technology.

Established in 1949, Vanderlande has more than 9,000 employees, all committed to moving its Customers’ businesses forward at diverse locations on every continent. It has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.

Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.

Why should you join Vanderlande India Global Capability Center (GCC)

• We are certified as Great Place to Work by the prestigious Great Place to Work Institute.
• Flexible and Hybrid Workplace.
• Vanderlande Academy and training facilities to boost your skills.
• On-site company health centers with a gym, employee wellbeing sessions, in house doctor support.
• A variety in Vanderlande Network communities and initiatives.
• Opportunity to collaborate globally.

Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.