IT-Operations Specialist

True Software Scandinavia AB; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Learning allowance

Office culture

Lab Days program

Job summary

True Software Scandinavia AB in Bengaluru seeks a Senior IT-Operations Specialist to provide end-user IT support, onboarding, network and system administration, and secure access management across multiple platforms.

You will manage assets, software licenses, vendor relations, and documentation while upholding ISO-compliant IT governance and process improvements.

Qualifications

• Clear communication and customer service to explain technical concepts to non-technical users.
• IT support across Windows, macOS, and Linux with hardware peripheral troubleshooting.
• Hands-on systems administration: Active Directory, M365, Google Workspace, or similar.
• Networking fundamentals and WiFi troubleshooting knowledge.
• Ability to monitor networks and resolve connectivity issues.

Responsibilities

• End-User Support – provide IT support for employees.
• New Employee Onboarding – set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience.
• Network & System Administration – configure and troubleshoot routers, switches, firewalls, and wireless access points.
• User Account & Access Management – provision and deactivate system accounts, email accounts, and application access, ensuring ISO compliance.
• Hardware & Software Inventory Management – maintain an up-to-date inventory of IT assets, including laptops, peripherals, and software licenses.
• Software & License Management – purchase, renew, and track software licenses and IT assets to ensure compliance and availability.
• Vendor & Procurement Management – coordinate with vendors for hardware/software purchases, IT services, and contract renewals.
• System Security & Compliance – ensure IT operations align with ISO certification requirements, access control policies, security best practices, and IT governance.
• Documentation & Process Improvement – maintain IT documentation, update asset records, and contribute to process enhancements to meet compliance and audit requirements.

Skills

Communication

Customer Service

IT Support

Troubleshooting

Systems Administration

Networking

Monitoring

Job description

Senior IT-Operations Specialist

Responsibilities

• End-User Support – provide IT support for employees.
• New Employee Onboarding – set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience.
• Network & System Administration – configure and troubleshoot routers, switches, firewalls, and wireless access points.
• User Account & Access Management – provision and deactivate system accounts, email accounts, and application access, ensuring ISO compliance.
• Hardware & Software Inventory Management – maintain an up-to-date inventory of IT assets, including laptops, peripherals, and software licenses.
• Software & License Management – purchase, renew, and track software licenses and IT assets to ensure compliance and availability.
• Vendor & Procurement Management – coordinate with vendors for hardware/software purchases, IT services, and contract renewals.
• System Security & Compliance – ensure IT operations align with ISO certification requirements, access control policies, security best practices, and IT governance.
• Documentation & Process Improvement – maintain IT documentation, update asset records, and contribute to process enhancements to meet compliance and audit requirements.

Qualifications

• Strong Communication & Customer Service Skills – ability to explain technical concepts to non-technical users and provide excellent support.
• IT Support & Troubleshooting Expertise – proven ability to provide IT support in a multi-OS environment (Windows, macOS, Linux) with a strong understanding of hardware, software, and peripheral troubleshooting.
• Systems Administration Knowledge – hands‑on experience managing user accounts, system access, and authentication protocols (Active Directory, Microsoft 365, Google Workspace, or similar).
• Networking Knowledge & Administration – understanding of network fundamentals, including LAN management, VLAN configuration, switch setup, and WiFi network troubleshooting.
• Network Monitoring & Troubleshooting – ability to monitor network performance, diagnose LAN issues, and resolve connectivity problems.

Preferred Qualifications

• Basic knowledge of GCP – able to conduct access reviews, provisioning of access and similar administrative tasks.
• Firewall & Security Awareness – familiarity with pfSense or similar firewall solutions for managing network security and traffic rules.
• Virtualization & Infrastructure – understanding of virtual machines (VMs) and experience with Xen or similar virtualization platform.

Benefits

• A comprehensive compensation package: Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance.
• Modern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently.
• A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There’s something for everyone.
• Truecaller’s “Lab Days”: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to. It’s a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller’s future.

Inclusivity Statement

Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture. No matter where you're from, what language you speak, or how you identify, we value what makes you unique and would love to get to know you.

As part of the recruitment process, we will conduct a background check.

We only accept applications in English.