IT Administrator

GeeBee Education; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

GeeBee Education is seeking a proactive IT Administrator to manage and support the organization’s IT infrastructure in Mumbai. The role covers hardware/software support, user and access management, network administration, asset management, and timely technical assistance to staff.

Responsibilities include configuring devices for new joiners, maintaining backups, coordinating with vendors, and enforcing IT security policies.

Qualifications

• Bachelor's degree in Computer Science or IT.
• 5 to 7 years of IT Administrator/ Desktop Support experience.
• Strong knowledge of Windows OS and MS Office 365.
• Experience with Active Directory and basic networking (TCP/IP, DNS, DHCP).
• Hands-on hardware troubleshooting and IT asset management.

Responsibilities

• Provide first-level and second-level technical support for hardware, software, printers, and network issues.
• Install, configure, and maintain desktops, laptops, printers, scanners and other IT peripherals.
• Manage user accounts, email IDs, permissions, and access across platforms.
• Configure and troubleshoot Windows operating systems and Office applications.
• Maintain LAN, Wi-Fi, internet connectivity and coordinate with ISPs.
• Set up devices for new joiners and handle asset collection upon exits.
• Maintain IT asset inventory and software licenses.
• Perform system updates, antivirus management, and health checks.
• Monitor system performance and backups of critical data.
• Coordinate with external vendors for repairs, AMC renewals, and equipment procurement.
• Assist in implementing IT security policies and ensure compliance.
• Document IT processes and troubleshooting guides.
• Support meeting rooms, video conferencing, and AV equipment.
• Manage CCTV, biometric devices, and office access systems (preferred).

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Hardware troubleshooting

Printers & networking devices

Security & backups

Cloud platforms

Google Workspace

Communication

Education

Bachelor's degree in Computer Science or IT

Job description

About The Role

We are looking for a proactive and technically skilled IT Administrator to manage and support the organization's IT infrastructure, ensuring smooth day-to-day operations. The ideal candidate will be responsible for hardware and software support, user account management, network administration, IT asset management, and providing timely technical assistance to employees.

About The Role

We are looking for a proactive and technically skilled IT Administrator to manage and support the organization's IT infrastructure, ensuring smooth day-to-day operations. The ideal candidate will be responsible for hardware and software support, user account management, network administration, IT asset management, and providing timely technical assistance to employees.

Key Responsibilities

• Provide first-level and second-level technical support to employees for hardware, software, printers, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Manage user accounts, email IDs, permissions, and access across various platforms.
• Configure and troubleshoot Windows operating systems and Microsoft Office applications.
• Maintain LAN, Wi-Fi, internet connectivity, and coordinate with ISPs whenever required.
• Set up laptops, desktops, and accessories for new joiners and ensure timely deactivation and asset collection during employee exits.
• Maintain inventory of IT assets, software licenses, and accessories.
• Perform regular system updates, security patches, antivirus management, and routine health checks.
• Monitor system performance and ensure timely backups of critical data.
• Coordinate with external vendors for hardware repairs, AMC renewals, and procurement of IT equipment.
• Assist in implementing IT security policies and ensure compliance with company standards.
• Document IT processes, troubleshooting guides, and maintain accurate service records.
• Support meeting room setup, video conferencing, and office AV equipment.
• Manage CCTV, biometric attendance devices, and office access systems (preferred).

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 to 7 years of experience as an IT Administrator, Desktop Support Engineer, or System Administrator.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Experience with Active Directory, user management, and basic networking concepts (TCP/IP, DNS, DHCP).
• Hands‑on experience with laptop/desktop troubleshooting and hardware maintenance.
• Familiarity with printers, routers, switches, firewalls, and Wi‑Fi configuration.
• Knowledge of antivirus solutions, endpoint security, and backup procedures.
• Basic understanding of cloud platforms such as Microsoft 365 or Google Workspace.
• Excellent problem‑solving, communication, and interpersonal skills.
• Ability to prioritize tasks and provide prompt technical support.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Microsoft Certified, or similar.
• Experience working in a fast‑paced corporate environment.
• Exposure to IT asset management tools and ticketing systems.
• Knowledge of remote desktop tools and endpoint management solutions.

What We're Looking For

• Strong ownership and accountability.
• Customer‑first approach with excellent troubleshooting skills.
• Ability to work independently while collaborating with cross‑functional teams.
• Organized, detail‑oriented, and proactive in identifying and resolving issues.