Switchboard Operator - Bloemfontein

CBRE Excellerate; India; On-site; INR 200,000 - 350,000; Full time

Job summary

CBRE Excellerate is seeking a receptionist to maintain a professional image at the reception area, greet visitors, direct queries, and handle mail and calls efficiently.

The role requires at least 2 years in reception/switchboard, Grade 12, and strong communication skills. Office equipment proficiency and a courteous, proactive attitude are essential for daily operations.

Qualifications

• Grade 12 Senior Certificate.
• At least 2 years minimum reception and switchboard experience.
• Computer literate; Switchboard; Strong verbal and communication skills; Telephone skills.

Responsibilities

• Manage the reception area and present a professional image at all times.
• Greet visitors, direct to correct individuals or departments, and resolve queries promptly.
• Answer, screen, and transfer telephone calls; take messages and distribute mail.
• Ensure visitors access is controlled and office security is maintained.

Skills

Strong verbal communication

Telephone skills

Customer service

Switchboard

Education

Grade 12 Senior Certificate

Tools

Office equipment

Job description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the position

Maintains a positive and professional image of the company through management of the reception area. Attends to visitors in welcoming, pleasant and courteous manner. Directs customers to correct individuals or departments and resolves queries timeously.

What you will bring

• Grade 12 Senior Certificate
• At least 2 years minimum reception and switchboard experience

Knowledge required

• Computer literate
• Switchboard
• Strong verbal and communication skills
• Telephone skills

Competencies

Essential

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Leading and Supervising
• Working with People
• Following Instructions and Procedures
• Learning and Researching

Desirable

• Adapting and Responding to Change
• Coping with Pressure and Setbacks
• Deciding and Initiating Action
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

What will you be doing

• To manage the reception area ensuring:
  • The reception area is presentable at all times
  • A professional and personal image is upheld at all times.
  • Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are directed to correct individuals or departments.
  • Visitors access is arranged where required
  • Mail is received and distributed
  • Telephone calls are answered and transferred to appropriate staff
  • Telephone messages are recorded and delivered timeously
  • No unauthorised access to the offices
• To assist with general office administration ensuring:
  • Office equipment are functional
  • Typing, filing, binding, laminating and any other general office administration tasks are carried out when requested

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.