Surgery Counselor

ABATE AS; Kozhikode district; On-site; INR 250,000 - 450,000; Full time

Job summary

Abateas seeks a compassionate ophthalmology patient counselor in Kozhikode district, Kerala. You will guide patients through surgical options, explain procedures, risks, and costs, and arrange bookings from consultation to admission.

Responsibilities include following up with undecided patients, ensuring pre-operative documents are ready, and coordinating with doctors, nursing staff and the OT to ensure a smooth patient journey and target conversions.

Qualifications

• Ability to communicate clearly with patients and families.
• Ability to explain medical procedures in simple language.
• Comfort with discussing costs and payment options.
• Experience in coordinating multi-departmental schedules.

Responsibilities

• Counsel patients referred for eye surgery by doctors.
• Explain procedures, benefits, risks, and preparation requirements.
• Provide details of surgery packages and costs.
• Coordinate surgery bookings and admission instructions.
• Follow up with undecided patients and confirmations.
• Maintain records of enquiries, counselling, confirmations and follow-ups.
• Ensure completion of required documents and pre-operative investigations.
• Coordinate with doctors, nursing staff, OT and departments for scheduling.
• Achieve surgery conversion targets and maintain patient relationships.

Skills

Empathy

Communication

Counselling

Follow-up

Coordination

Interpersonal skills

Eye surgeries knowledge

Job description

To counsel patients regarding recommended eye surgeries, explain treatment procedures, provide cost details, coordinate surgery bookings, and ensure a smooth patient experience from consultation to surgery.

• Counsel patients who are advised to undergo eye surgery by doctors.
• Explain surgery procedures, benefits, risks, and preparation requirements in simple language.
• Provide details of surgery packages, costs, and available payment options.
• Clarify patient doubts and help them make informed decisions.
• Coordinate with doctors, nursing staff, OT, and other departments for surgery scheduling.
• Follow up with patients who have not confirmed their surgery.
• Maintain accurate records of surgery enquiries, counseling, confirmations, and follow-ups.
• Ensure all required documents and pre-operative investigations are completed.
• Coordinate with patients regarding surgery dates and admission instructions.
• Handle patient concerns and provide necessary support throughout the process.
• Achieve assigned surgery conversion targets.
• Maintain good relationships with patients and their families.
• Ensure proper communication and coordination between patients and hospital departments.

Required Skills

Ability to handle patient concerns with empathy and patience. Excellent communication and counselling skills. Strong follow-up and coordination skills. Good patient-handling and interpersonal skills. Basic knowledge of eye surgeries and treatment procedures.