Surgical Coordinator

Eye-Q Vision Pvt Ltd; Kapurthala; On-site; INR 350,000 - 550,000; Full time

Job summary

Eye-Q Eye Hospitals is seeking a detail-oriented Surgical Coordinator to join our team. The individual will coordinate all aspects of surgical procedures, working closely with surgeons, patients, and healthcare staff to ensure smooth scheduling and preparation for surgeries.

The role involves managing pre-operative and post-operative processes, handling patient inquiries, and maintaining accurate records to support efficient surgical operations within the hospital.

Qualifications

• Role requires meticulous record-keeping and coordination.
• Strong communication with surgeons, patients, and healthcare staff.

Responsibilities

• Coordinate admission, scheduling, and preparation for surgeries.
• Counsel patients on procedures, expectations, and post-operative care.
• Maintain accurate pre- and post-operative records in hospital systems.
• Ensure NABH standards and hospital policies are followed.
• Communicate with OT and supply chain for equipment availability.
• Oversee patient inquiries, documentation, and consent forms.
• Manage billing-related discussions including pricing and insurance options.

Job description

Eye-Q Eye Hospitals is seeking a detail-oriented and organized Surgical Coordinator to join our team. The Surgical Coordinator will be responsible for facilitating and coordinating all aspects of surgical procedures within the hospital. This role involves working closely with surgeons, patients, and other healthcare professionals to ensure seamless scheduling and preparation for surgeries. The individual will be tasked with managing pre-operative and post-operative processes, handling patient inquiries, and maintaining accurate records to support efficient surgical operations.

• Establish a clear understanding of the revenue targets and align efforts to achieve the same in collaboration with the Operations Team
• Maintain the desired OP to IP Ratio as per assigned targets
• Counsel patients and their attendants regarding the diagnosis, recommended surgical procedures, treatment options, expected outcomes, risks, benefits, and post-operative care.
• Explain surgery packages, pricing, payment options, insurance, TPAs, CGHS/ECHS (where applicable), and available financing schemes and ensure surgical/ Procedures booking
• Ensure complete & accurate patient records in the counselling forms/ CRM Software/ Hospital Information System, as applicable and maintain confidentiality of patient information.
• Communicate with OT team & Supply chain team to ensure accurate indent and availability of lenses/ surgical supplies.
• Adhere to NABH standards, hospital policies, and applicable legal requirements
• Coordinate admission, discharge, and follow-up appointments, ensure all consent forms, investigation reports, insurance documents, and patient records are complete and accurately maintained.
• Follow the process of reengagement/ second opinion to enhance patient conversion