Technical Support Executive

Shreeyaan Solusmart Pvt. Ltd.; Moradabad; On-site; INR 350,000 - 600,000; Full time

Job summary

Shreeyaan Solusmart Pvt. Ltd. is seeking a Technical Support Executive to provide technical support to our USA client base and internal users.

The role involves supporting software and hardware via phone or remote sessions, with no travel required. Key duties include diagnosing software and hardware issues, handling customer tickets, coordinating events, and training new customers. Strong English communication and Windows proficiency are essential for success in this full-time position in

Qualifications

• Fluency in English and strong verbal/written communication.
• Experience in customer service/support roles.
• Proficiency with Windows Server environments and basic IT concepts.

Responsibilities

• Troubleshooting and resolving software issues
• Diagnosing and resolving hardware issues
• Respond to customer issues via internal ticketing system
• Coordinating industry conventions and events
• Installation and training of new customers
• Provide after-hours support as needed
• Configuration and shipping of hardware as needed
• Perform other duties as assigned and necessary

Skills

English fluency

Communication skills

Windows XP/7

Active Directory

Windows Server 2003/2008

Customer service

Problem solving

Attention to detail

Initiative

Reliability

Stress tolerance

Job description

Work Time: US Eastern Time

This position must provide technical support to our nationwide client base in USA, as well as internal users. They will provide support for our software and hardware, via phone or remote support sessions as needed. No travel will be needed in any scenario.

• Troubleshooting and resolving software issues
• Diagnosing and resolving hardware issues
• Respond to customer issues via internal ticketing system
• Coordinating industry conventions and events
• Installation and training of new customers
• Provide after-hours support as needed
• Configuration and shipping of hardware as needed
• Perform other duties as assigned and necessary

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Technical Support Executive
Job Type: Full Time Location: Ahemdabad
Overview
Job Description
Position: Full Time
Work Time: US Eastern Time
This position must provide technical support to our nationwide client base in USA, as well as internal users. They will provide support for our software and hardware, via phone or remote support sessions as needed. No travel will be needed in any scenario.
Summary Of Essential Job Functions

• Troubleshooting and resolving software issues
• Diagnosing and resolving hardware issues
• Respond to customer issues via internal ticketing system
• Coordinating industry conventions and events
• Installation and training of new customers
• Provide after-hours support as needed
• Configuration and shipping of hardware as needed
• Perform other duties as assigned and necessary

Abilities Required

• Fluency in English
• verbal and written communication skills
• professional personal presentation
• Windows XP and Windows 7 proficiency
• customer service orientation
• Basic working knowledge of Windows Servers (2003, 2008 R2)
• Active Directory
• Organizing, planning, and prioritization
• problem solving
• attention to detail
• initiative
• reliability
• stress tolerance

Job Type: Full-time
Local Candidates Only

• Ahmedabad, Gujarat

Required Language

• English