Customer Success Specialist

Simply Vyapar Apps; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Vyapar is hiring a Customer Success Specialist in Bengaluru to engage with potential customers, explain our fintech software, and generate leads. The role involves onboarding new users, answering product questions, and ensuring customer satisfaction in a fast-paced environment.

The candidate should have 1–4 years of experience in customer support, strong communication, and multilingual capabilities across English and regional languages. Office-based role with regular computer usage.

Qualifications

• 1 to 4 years of experience in customer support.
• Bachelor degree or equivalent.
• Proficient in relevant computer applications.
• Accounting knowledge is a plus.
• Excellent communication and active listening skills.
• Languages include English, Kannada, Telugu, Tamil, Malayalam, Gujarati with basic Hindi.

Responsibilities

• Contact the potential leads assigned and inform them about the product and the services provided.
• Generate Leads for various in house processes.
• Answer questions about products and services of the company.
• Ask questions to understand customer requirements and help them remain active on the platform.
• Make timely follow ups and hand hold the customer in completing the onboarding.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Skills

Customer support

Communication

Active listening

Multilingual

Education

Any Graduate

Job description

Customer Success Specialist

Customer Experience-Success 1 - 4 Yrs.

Full - Time Bangalore, Bengaluru

About Vyapar:

We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

Responsibilities:

• Contact the potential leads assigned and inform them about the product and the services provided.
• Generate Leads for various in house processes.
• Answer questions about products and services of the company.
• Ask questions to understand customer requirements and help them remain active on the platform.
• Make timely follow ups and hand hold the customer in completing the onboarding.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or
• if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• Exp - 1 to 4 years
• Any Graduate
• Proven experience in a customer support role.
• Proficient in relevant computer applications
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.
• Languages : English, Kannada, Telugu, Tamil, Malayalam, Gujarati Candidates should be proficient in all the mentioned languages, with basic/manageable Hindi.

Other Mandates: Office-based work, regular use of computer systems and communication tools.