Customer Success Executive

ZocialOne; Hyderabad; Hybrid; INR 500,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Hybrid work setup

Hyderabad office access

Job summary

ZocialOne is seeking a proactive Customer Success Executive to own the end-to-end customer experience. You will ensure issues move from reported to resolved with clear communication, timely follow-ups, and coordination across internal teams. This role requires strong ownership and voice in customer interactions.

The position offers a flexible remote/hybrid setup with Hyderabad office access, and opportunities to contribute to renewal conversations and customer success metrics.

Qualifications

• Clear spoken and written communication.
• Strong ownership and follow-up mindset.
• Comfortable talking to customers on calls and WhatsApp.
• Organized and disciplined with updates.
• Language proficiency in at least 2 languages.

Responsibilities

• Track and follow up on all customer issues and queries.
• Ensure customers are acknowledged and updated regularly.
• Coordinate with Support, Product, and Tech for resolution.
• Make calls / WhatsApp follow-ups when required.
• Update issue status, comments, and next actions clearly.
• Flag stuck or high-risk cases to seniors.
• Support renewal conversations with full customer context.
• Maintain daily hygiene in CX tools and dashboards.

Skills

Clear spoken & written communication

Ownership & follow-up

Phone & WhatsApp communication

Organized & disciplined updates

Multilingual capability

Tools

CRM tools

Ticketing systems

CX tooling

Job description

ZocialOne is an AI-powered social media marketing platform built to help small and growing businesses go big online—without complexity, jargon, or heavy marketing teams.

We believe marketing should feel simple, consistent, and effective. Our platform brings together content creation, publishing, engagement, and analytics into one easy-to-use system that does the work for businesses instead of expecting them to learn everything themselves.

At ZocialOne, we focus on building practical technology that solves real problems for business owners—saving time, reducing costs, and delivering measurable growth across social platforms. We combine product thinking, data, and AI to automate what can be automated, while keeping the brand voice and intent authentic.

Our mission is clear: make powerful marketing accessible to every small business.

We’re a product-first team that values ownership, clarity, and long-term impact—and we’re building a company where great people can do meaningful work that genuinely helps businesses grow.

Job Description

We are looking for a proactive and customer-focused Customer Success Executive to own the end-to-end day-to-day customer experience. This role is critical in ensuring customer issues move smoothly from reported → resolved , with clear communication, timely follow-ups, and strong coordination across internal teams. You will act as the customer’s advocate while maintaining operational discipline and visibility.

Key Responsibilities -

• Track and follow up on all customer issues and queries
  
• Ensure customers are acknowledged and updated regularly
  
• Coordinate with Support, Product, and Tech for resolution
  
• Make calls / WhatsApp follow-ups when required
  
• Update issue status, comments, and next actions clearly
  
• Flag stuck or high-risk cases to seniors
  
• Support renewal conversations with full customer context
  
• Maintain daily hygiene in CX tools and dashboards
  

Requirements

Must Have Skills & Traits -

• Clear spoken and written communication
• Strong ownership and follow-up mindset
• Comfortable talking to customers on calls and WhatsApp
• Organized and disciplined with updates
• Language proficiency in at least 2 languages

Good to Have (Strong Advantage) –

• Ability to communicate in more than 2 languages (e.g. Hinglish, Marathi, Tamil, Telugu, etc.)
• Prior experience in SaaS / CX / Support roles
• Familiarity with CRM, ticketing, or CX tools
• Experience handling Indian SME customers
• High-ownership role with direct exposure to founders
  
• Opportunity to build and scale initiatives from scratch
  
• Competitive early-stage salary + performance incentives
  
• Health insurance & work essentials support
  
• Flexible remote/hybrid setup with Hyderabad office access