Intern – Level 1 Support Engineer

Verbszmarketing; Kerala; On-site; INR 111,600 - 223,200; Part time

Benefits offered by this job

Remote work opportunity

Hands-on experience in technical support

Mentorship from experienced engineers

Job summary

Verbszmarketing in Kerala is seeking a motivated Level 1 Support Engineer Intern to join their technical team. This role is ideal for individuals passionate about technology and eager to learn about product functionality and customer support.

As an intern, you will provide first-level technical support and address product-related issues, while gaining hands-on experience in a collaborative and dynamic environment. A remote work opportunity is offered with a preference for candidates from Kerala.

Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
• Freshers or students with experience in technical support or software systems are encouraged to apply.

Responsibilities

• Provide first-level technical support and resolve product-related issues.
• Communicate with clients via email, chat, or calls.
• Participate in testing, troubleshooting, and documentation of technical issues.

Skills

First-level technical support

Communication skills in Malayalam and English

Analytical and problem-solving abilities

Education

Bachelor’s or Master’s degree in Computer Science or related field

Job description

We are looking for a motivated and detail-oriented Level 1 Support Engineer Intern from Kerala to join our technical team. This role is ideal for someone who is passionate about technology, enjoys problem-solving, and is eager to learn about product functionality and customer support.

As a Level 1 Engineer Intern, you’ll be part of a dynamic and collaborative team responsible for ensuring smooth technical operations and delivering an excellent client experience. This internship offers valuable exposure to real-world technical support and product operations.

Key Responsibilities:

• Provide first-level technical support and assist in resolving basic product-related issues.
• Communicate with clients or internal teams via email, chat, or calls — primarily in English and Malayalam.
• Escalate complex issues to senior engineers and assist in timely follow-ups.
• Participate in testing, troubleshooting, and documentation of technical issues.
• Support the team in product deployment, maintenance, and process improvement activities.
• Learn and apply company tools, systems, and procedures effectively.
• Strong communication skills in Malayalam and English.
• Good analytical and problem-solving abilities.
• Basic understanding of software systems, troubleshooting, or product support processes.
• Eagerness to learn and adapt to new tools and technologies.
• Ability to work independently as well as collaboratively in a remote setup.
• Detail-oriented and proactive approach to work.

Educational Qualifications:

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Experience:

• Freshers or students with internship or academic project experience in technical support, IT, or software systems are encouraged to apply.

What We Offer:

• A remote work opportunity with preference for candidates from Kerala.
• Hands‑on experience in technical support and product operations.
• A learning‑focused environment with mentorship from experienced engineers.
• Opportunity to develop skills and gain exposure to real‑world client interaction.