Support Engineer

Bringle Excellence; Navi Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Bringle Excellence in Navi Mumbai is seeking a customer-focused IT Helpdesk Executive to provide first-level support for desktops, peripherals, and office automation products. You will respond to calls, emails and web tickets, log incidents, and route requests to the appropriate support groups.

You will update tickets with accurate status, follow up with users for closure, and participate in 24x7 shift rotations to ensure uninterrupted service.

Responsibilities

• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
• Providing first levelsupporton Desktops, Peripherals, and Office automation products.
• Route/Assign tickets to the appropriatesupportgroup, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
• Willing to work for 24*7 shifts

Job description

• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
• Providing first levelsupporton Desktops, Peripherals, and Office automation products.
• Route/Assign tickets to the appropriatesupportgroup, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
• Willing to work for 24*7 shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

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