Sr . System Support Professional

Geekay Infotech; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Geekay Infotech in Mumbai is seeking a diligent IT Helpdesk professional to provide desktop and application support to end-users. You will troubleshoot hardware, software, server and network issues to minimize downtime and ensure smooth operations.

You will document resolutions, manage tickets in ticketing systems, collaborate with internal teams, and meet SLA requirements to maintain high customer satisfaction.

Responsibilities

• Provide timely and effective desktop and application support to end-users.
• Troubleshoot hardware, software, server, and network issues to minimize downtime.
• Manage tickets efficiently using various ticketing systems.
• Document resolutions to ensure knowledge sharing and continuity.
• Collaborate with internal teams to resolve complex technical issues.
• Meet SLA requirements to maintain high customer satisfaction.

Job description

• Provide timely and effective desktop and application support to end-users.
• Troubleshoot hardware, software, server, and network issues to minimize downtime.
• Manage tickets efficiently using various ticketing systems.
• Document resolutions to ensure knowledge sharing and continuity.
• Collaborate with internal teams to resolve complex technical issues.
• Meet SLA requirements to maintain high customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.