Support Engineer

Persistent; Mumbai; On-site; INR 2,800,000 - 4,000,000; Full time

Benefits offered by this job

Competitive salary

Education sponsorship

Cutting-edge technologies

Flexible hours

Health check-ups

Insurance coverage

Job summary

Persistent is seeking an experienced Support Engineer in Mumbai for 8–12 years in cloud infrastructure, application support, and production operations across AWS and GCP. You will work with GCP, Kubernetes, and GKE to support enterprise environments.

The role covers L2/L3 support, incident management, automation, on-call rotations, and collaboration with DevOps, QA, and business stakeholders to improve platform reliability and performance.

Qualifications

• 8 to 12 years of experience in Infrastructure Support, Application Support, Cloud Operations, or SRE.
• Strong hands‑on experience in Google Cloud Platform (GCP) and Kubernetes.
• Experience supporting cloud‑based applications in production environments.

Responsibilities

• Provide L2 and L3 support for cloud infrastructure and business‑critical applications running on AWS and GCP.
• Manage, monitor, and support Kubernetes and GKE‑based application environments.
• Troubleshoot application, infrastructure, networking, and platform‑related issues.
• Support production deployments, release activities, and application maintenance processes.
• Monitor platform performance, capacity, availability, and system health using enterprise monitoring tools.
• Analyze incidents, perform root cause analysis, and implement preventive measures.
• Collaborate with development teams to resolve application issues and improve platform reliability.
• Support containerized applications deployed on Kubernetes clusters.
• Ensure compliance with operational processes, security standards, and governance requirements.
• Participate in production readiness reviews and operational acceptance activities.
• Automate operational tasks and contribute to infrastructure improvement initiatives.
• Work closely with architects, DevOps teams, QA teams, and business stakeholders throughout the delivery lifecycle.
• Identify risks, dependencies, and operational bottlenecks and proactively drive resolution.
• Maintain operational documentation, runbooks, knowledge articles, and support procedures.
• Participate in on‑call support rotations and critical incident management processes.
• Contribute to continuous improvement initiatives, automation efforts, and engineering best practices.

Skills

Infrastructure Support

Application Support

Cloud Operations

Site Reliability Engineering

Tools

Kubernetes

GKE

Prometheus

Grafana

Cloud Monitoring

Job description

About Position:

We are looking for an experienced Support Engineer with 8 to 12 years of expertise in cloud infrastructure, application support, and production operations across AWS and Google Cloud Platform environments. The ideal candidate will have strong hands‑on experience in GCP, Kubernetes, and Google Kubernetes Engine (GKE), along with a proven track record of supporting business‑critical applications and cloud infrastructure in enterprise environments.

• Role: Support Engineer
• Location: Mumbai
• Experience: 8 to 12 Years
• Job Type: Full Time Employment

What You’ll Do:

• Provide L2 and L3 support for cloud infrastructure and business‑critical applications running on AWS and GCP.
• Manage, monitor, and support Kubernetes and GKE‑based application environments.
• Troubleshoot application, infrastructure, networking, and platform‑related issues.
• Support production deployments, release activities, and application maintenance processes.
• Monitor platform performance, capacity, availability, and system health using enterprise monitoring tools.
• Analyze incidents, perform root cause analysis, and implement preventive measures.
• Collaborate with development teams to resolve application issues and improve platform reliability.
• Support containerized applications deployed on Kubernetes clusters.
• Ensure compliance with operational processes, security standards, and governance requirements.
• Participate in production readiness reviews and operational acceptance activities.
• Automate operational tasks and contribute to infrastructure improvement initiatives.
• Work closely with architects, DevOps teams, QA teams, and business stakeholders throughout the delivery lifecycle.
• Identify risks, dependencies, and operational bottlenecks and proactively drive resolution.
• Maintain operational documentation, runbooks, knowledge articles, and support procedures.
• Participate in on‑call support rotations and critical incident management processes.
• Contribute to continuous improvement initiatives, automation efforts, and engineering best practices.

Expertise You’ll Bring:

• 8 to 12 years of experience in Infrastructure Support, Application Support, Cloud Operations, or Site Reliability Engineering.
• Strong hands‑on expertise in Google Cloud Platform (GCP).
• Extensive experience managing and supporting Kubernetes environments.
• Hands‑on experience with Google Kubernetes Engine (GKE).
• Experience supporting cloud‑based applications in production environments.
• Strong knowledge of cloud infrastructure, networking, security, and monitoring concepts.
• Experience managing containerized applications and microservices‑based architectures.
• Knowledge of incident management, problem management, and change management processes.
• Experience troubleshooting complex infrastructure and application issues.
• Familiarity with AWS cloud services and hybrid cloud environments.
• Experience with CI/CD pipelines, DevOps practices, and deployment automation.
• Knowledge of monitoring and observability tools such as Prometheus, Grafana, Cloud Monitoring, or similar solutions.
• Strong understanding of reliability, scalability, performance optimization, and operational best practices.
• Experience working in Agile and cross‑functional delivery teams.
• Strong analytical, troubleshooting, and problem‑solving capabilities.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to independently manage priorities and drive issue resolution in fast‑paced environments.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting‑edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check‑ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent-persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."