Support Lead

Persistent Systems; Mumbai; Hybrid; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

Long service awards

Insurance coverage

Job summary

Persistent is hiring for a Support Lead in Mumbai with 8-12 years of experience. The role focuses on leading the design, development and operation of solutions using GCP, DevOps and Terraform, while ensuring delivery quality, security and maintainability.

You will mentor team members, drive automation and documentation, coordinate cross-functional activities and work towards improved service reliability and timely delivery of commitments.

Qualifications

• Between 8 to 12 years of experience in related field.
• Hands-on experience with GCP, Devops and Terraform.
• Experience leading technical delivery and guiding teams through complex implementations.
• Strong understanding of security, performance, monitoring and operational support.

Responsibilities

• Lead the design, development and operation of solutions using GCP, Devops and Terraform.
• Provide hands-on technical direction, review deliveries and ensure quality, security and maintainability.
• Plan and coordinate technical activities, remove blockers and ensure timely completion of commitments.
• Mentor team members and promote engineering standards, automation and knowledge sharing.
• Collaborate with cross-functional stakeholders to improve service reliability and delivery outcomes.

Skills

GCP

Devops

Terraform

Job description

We are hiring for the Support Lead position in Mumbai, requiring between 8 to 12 years.

• Experience: Between 8 to 12 Years
• Job Type: Full-Time Employment
• Mandatory skills: GCP, Devops, Terraform

What You'll Do:

• Lead the design, development, implementation, and operational improvement of solutions using GCP, Devops, Terraform.
• Provide hands‑on technical direction, conduct reviews, and ensure delivery quality, security, performance, and maintainability.
• Plan and coordinate technical activities, remove delivery blockers, and support timely completion of commitments.
• Mentor team members and promote engineering standards, automation, documentation, and knowledge sharing.
• Work closely with cross‑functional stakeholders to troubleshoot issues and continuously improve service reliability and delivery outcomes.

Expertise You'll Bring:

• Strong hands‑on experience with GCP, Devops, Terraform and the ability to apply these skills in enterprise delivery environments.
• Experience leading technical delivery, reviewing solutions, and guiding team members through complex implementation challenges.
• Sound understanding of software or infrastructure lifecycle practices, security, performance, monitoring, and operational support.
• Strong analytical, troubleshooting, ownership, stakeholder management, and written and verbal communication skills.
• Ability to work collaboratively across engineering, quality, security, cloud, and operations teams.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company‑sponsored higher education and certifications
• Opportunity to work with cutting‑edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility‑friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."