Support Analyst- Human Capital

ERM Placement Services; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ERM Placement Services in India seeks a IT/HR Systems Analyst to manage HR platforms, recruitment, onboarding, learning, and payroll workflows. You will support HR systems across multiple modules and ensure timely incident handling.

Responsibilities include data analysis with Alteryx and Power BI, generating management reports, maintaining SharePoint Online, and adhering to ITIL incident/change management. Strong communication and collaboration under tight deadlines are essential.

Qualifications

• Must-have strong understanding of HR-related systems (recruitment, onboarding, learning, payroll).
• Proficient with Alteryx and Power BI tools.
• Proficient in Microsoft Office; SharePoint Online knowledge.
• Experience with document management systems and HRIS platforms.

Responsibilities

• Managing clients and business stakeholder expectations across a broad range of client groups.
• Provide expert support for HR management systems, applicant tracking, learning management, performance management, and payroll systems.
• Develop reports and metrics using reporting tools and automations.
• Manage document management systems and support SharePoint-based technologies.
• Use Alteryx and Power BI for data analysis and reporting.
• Handle ITIL-based incident, change, and problem management processes.
• Maintain ticket queues and meet SLA targets.
• Analyze data to develop solutions and prepare management reports.
• Lead testing of system enhancements, bug fixes, and new releases.
• Troubleshoot functional and technical issues and communicate clearly to staff.

Skills

HR systems expertise

Power BI

Alteryx

SharePoint Online

MS Office

Communication skills

Tools

Alteryx

Power BI

SharePoint Online

ServiceNow

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.