Support Analyst- Human Capital

ERM Placement Services; Mumbai; On-site; INR 850,000 - 1,300,000; Full time

Job summary

ERM Placement Services in Mumbai is seeking an experienced HR Systems Administrator to manage HRIS, ATS, LMS, performance and payroll systems, and to support data reporting.

You will work with Alteryx and Power BI to develop management reports, maintain SharePoint Online, and handle incident/change management using ITIL. Strong English communication and teamwork required.

Qualifications

• Strong understanding of HR-related systems including recruitment, onboarding, learning and development, benefits and payroll.
• Proven ability to use Alteryx and Power BI for data analysis and reporting.
• Proficient with MS Office suite and SharePoint Online.
• Experience with document management systems and strong written/verbal English communication.

Responsibilities

• Manage clients and stakeholder expectations across multiple groups.
• Provide expert support for HR management, ATS, LMS, performance, and payroll systems.
• Develop management reports using report writing tools and automation.
• Maintain document management systems and SharePoint-based tech.
• Utilize Alteryx and Power BI for data analysis and reporting.
• Handle ITSM tickets with ServiceNow or related systems and follow ITIL processes.
• Ensure SLA adherence in ticket triage and incident management.
• Collaborate with cross-functional teams to test enhancements and releases.
• Investigate and troubleshoot functional and technical issues; communicate clearly.

Skills

HR Systems

Alteryx

Power BI

SharePoint Online

MS Office

Communication

Teamwork

Tools

ServiceNow

Alteryx

Power BI

SharePoint Online

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.