Support Analyst- Human Capital

ERM Placement Services; New Delhi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

ERM Placement Services is seeking an HR Systems Analyst to manage client and stakeholder expectations while providing expert support for HRIS, ATS, LMS, performance, and payroll systems. You will develop management reports using Power BI and Alteryx, and handle document management with SharePoint Online.

The role requires strong communication, excellent English, and the ability to collaborate with multidisciplinary teams under tight deadlines, ensuring SLA adherence and efficient incident

Qualifications

• Strong understanding of HR-related systems: recruitment, onboarding, learning and development.
• Experience with HR data and analytics tools is preferred.
• Proficient in Excel, PowerPoint, Word and SharePoint Online.
• Experience supporting HRIS, ATS, LMS, performance and payroll systems.

Responsibilities

• Manage client and stakeholder expectations across diverse groups.
• Provide expert support for HR management systems such as ATS, LMS, performance and payroll.
• Develop management reports and metrics using reporting tools.
• Handle document management and SharePoint-based technologies.
• Utilize Alteryx and Power BI for data analysis and reporting.
• Manage incident and change processes following ITIL, with SLA adherence.

Skills

HR systems knowledge

Alteryx

Power BI

SharePoint Online

Microsoft Office

Communication skills

Team collaboration

Tools

Alteryx

Power BI

SharePoint Online

ServiceNow

ITIL

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.