Support Analyst- Human Capital

ERM Placement Services; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

ERM Placement Services in Chandigarh seeks a skilled HR systems specialist to support HRIS platforms, ATS, LMS, performance and payroll systems. You will develop insights with Alteryx and Power BI, manage SharePoint-based workflows, and handle document management processes. Strong communication and teamwork are essential for success in this role.

Join a dynamic team and contribute to data-driven decision making while ensuring SLA targets and efficient incident management through ITIL practices.

Qualifications

• Strong understanding of HR systems (recruitment, onboarding, payroll).
• Proficient in Alteryx and Power BI.
• MS Office proficiency and SharePoint Online knowledge.
• Experience with document management systems.
• Excellent English communication.
• Strong interpersonal and teamwork skills.

Responsibilities

• Manage clients and stakeholder expectations across diverse groups.
• Provide expert support for HR management, ATS, LMS, performance, and payroll systems.
• Develop management reports and metrics using reporting tools.
• Manage document management systems and SharePoint-based technology.
• Use Alteryx and Power BI for data analysis and reporting.
• Handle IT service tickets via ServiceNow or similar systems.
• Apply ITIL processes for Incident, Change, and Problem Management.
• Maintain SLA adherence in ticket queues (92-93%).
• Collaborate with multidisciplinary teams and meet tight deadlines.
• Lead testing of system enhancements and bug fixes.
• Investigate functional and technical issues and resolve them.
• Communicate complex issues clearly to staff at all levels.
• Manage MIMs (P1 & P2) during triage calls until resolution.

Skills

HR systems knowledge

Analytical thinking

Communication skills

Team collaboration

Problem solving

Tools

Alteryx

Power BI

SharePoint Online

MS Excel

MS PowerPoint

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.