Support Analyst- Human Capital

ERM Placement Services; Ernakulam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ERM Placement Services in India is seeking an HR Systems Specialist to manage HRIS, payroll, and related platforms, coordinating with stakeholders to align technology with business goals.

You will analyze data, develop management reports using Power BI and Alteryx, support SharePoint Online, and ensure ITIL-based incident and change management within tight SLAs.

Qualifications

• Strong understanding of HR-related systems including recruitment, onboarding, learning and development, benefits, and payroll.
• Proficient in Alteryx and Power BI.
• MS Office proficiency and SharePoint Online knowledge.
• Experience with document management systems.
• Excellent written and verbal English communication.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Managing clients and business stakeholder expectations as there will be broad range of client groups
• Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.
• Utilize a variety of report writing tools and automations to develop management reports and metrics.
• Manage document management systems and support SharePoint-based technologies.
• Utilize Alteryx and PowerBi for data analysis and reporting.
• Handle technical support tickets using ServiceNow or other related systems.
• Apply ITIL methodologies and processes for Incident, Change, and Problem Management.
• Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.
• Analyze data to develop and implement solutions and extract data for management reporting.
• Lead and participate in testing system enhancements, bug fixes, and new releases.
• Investigate and troubleshoot functional and technical issues effectively.
• Communicate complex issues clearly and concisely to staff at all levels.
• Collaborate with multidisciplinary teams and work under tight deadlines.
• Manage MIMs (P1 & P2) over triage calls and engage till resolution.

Skills

HR systems

Alteryx

Power BI

SharePoint Online

Excel

PowerPoint

Word

Documentation

Communication

Tools

ServiceNow

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.