Support Analyst- Human Capital

ERM Placement Services; Surat; On-site; INR 600,000 - 850,000; Full time

Job summary

ERM Placement Services is seeking an HR Systems Specialist to manage client expectations and coordinate with HR, IT, and business stakeholders. You will provide expert support for HRMS, ATS, LMS, performance management, and payroll systems, and develop management reports using Alteryx and Power BI.

Develop and deliver data-driven insights, work with document management and SharePoint platforms, and ensure timely incident resolution within ITIL-based processes.

Qualifications

• Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.
• Good knowledge of Alteryx and Power BI tools.
• Proficient in Microsoft Office products (Excel, PowerPoint, Word) and SharePoint Online.
• Experience with document management systems.
• Excellent communication skills (verbal and written) in English.
• Strong interpersonal skills and ability to work effectively within teams.

Responsibilities

• Managing clients and business stakeholder expectations across a broad range of client groups.
• Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.
• Utilize report writing tools and automations to develop management reports and metrics.
• Manage document management systems and support SharePoint-based technologies.
• Utilize Alteryx and PowerBi for data analysis and reporting.
• Handle technical support tickets using ServiceNow or related systems.
• Apply ITIL methodologies for Incident, Change, and Problem Management.
• Ticket queue management to meet SLAs with 92-93% adherence.
• Analyze data to develop solutions and extract data for management reporting.
• Lead and participate in testing system enhancements, bug fixes, and new releases.
• Investigate and troubleshoot functional and technical issues effectively.
• Communicate complex issues clearly to staff at all levels.
• Collaborate with multidisciplinary teams and work under tight deadlines.
• Manage MIMs (P1 & P2) over triage calls until resolution.

Skills

Communication skills

Interpersonal skills

English proficiency

Tools

Alteryx

Power BI

SharePoint Online

Excel

PowerPoint

Word

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.