Support Analyst- Human Capital

ERM Placement Services; Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ERM Placement Services is seeking a professional to manage HR systems and analytics across recruitment, onboarding, learning, payroll and benefits. You will support ATS/LMS and performance tools, create management reports, and ensure timely SLAs while collaborating with cross‑functional teams.

The role requires strong English communication, experience with Alteryx and Power BI, and proficiency in Office and SharePoint Online.

Qualifications

• Strong understanding of HR-related systems: recruitment, onboarding, L&D, benefits, payroll.
• Good knowledge of Alteryx and Power BI tools.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and SharePoint Online.
• Experience with document management systems.
• Excellent communication skills (verbal and written) in English.

Responsibilities

• Manage clients and stakeholder expectations across a broad range of groups.
• Provide expert support for HR management systems, ATS, LMS, performance management, and payroll.
• Develop management reports and metrics using reporting tools and automation.
• Manage document management systems and support SharePoint-based technologies.

Skills

HR systems

Alteryx

Power BI

MS Office

SharePoint Online

Documentation

Communication

Tools

ServiceNow

ITIL

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.