Supply Chain Manager , Relay Operation Centre

Amazon; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ADCI HYD 13 SEZ, based in Hyderabad, leads the Relay Operations Center supporting Amazon’s Transportation Execution across India and beyond. The role focuses on facilitating information flow between carriers, hubs, and warehouses while driving process improvements and data-based decisions.

The candidate should have strong analytical skills, experience in supply chain, and the ability to work in a 24x7 environment, with a bachelor’s degree in engineering or a related field.

Qualifications

• 2+ years of program or project management experience.
• 1+ years of supply chain experience.
• Experience with customers and strong analytical, attention to detail, and communication abilities.
• Experience in a 24x7 operational services or support environment.
• Experience with data analysis tools including Excel, Access, SQL.
• Bachelor’s degree in Engineering/related discipline with 2-4 years of work experience.

Responsibilities

• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Operations, Tech/Integration, Finance).
• Pull data from multiple databases (Excel/Access/SQL) and perform ad hoc reporting and analysis.
• Develop and monitor performance metrics to drive business results.
• Capture business and functional requirements for Amazon tech teams who build ROC systems.
• Identify business impact of trends and base decisions on data.
• Escalate problems to owners and ensure timely resolutions.

Skills

Program/Project management

Supply chain experience

Data analysis

Customer-focused service

24x7 operations experience

Education

Bachelor’s degree in Engineering/related discipline

Master's degree or higher

Tools

Excel

Access

SQL

PowerBI

ETL DW concepts

Job description

Description

ROC Overview

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Supply Chain Manager at ROC

A Supply Chain Manager facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Responsibilities include, but are not limited to

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Operation, Tech/Integration, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Developing and/or understanding performance metrics to assist with driving business results.
• Scoping out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
• Identifying the business impact of trends and making data backed decisions.
• Escalating problems or variances in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• 2+ years of program or project management experience
• 1+ years of supply chain experience
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience troubleshooting and debugging technical systems
• Experience in a 24x7 operational services or support environment
• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
• Bachelor’s degree in Engineering/related discipline with 2-4 years of work experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Master's degree or above in relevant field of operations
• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
• Logistics/transportation background and lean/six sigma training is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI HYD 13 SEZ

Job ID: A10504646