Manager, Supply Chain (Fulfillment & Operations)

Amazon; Hyderabad; Presencial; INR 3.500.000 - 5.200.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management team in Hyderabad. The role requires managing real-time disruptions in the middle mile, coordinating with Tech and carrier partners, and driving automated solutions.

The position entails a 24x7 shift environment with shift planning, performance tracking, and leadership across a 150+ team. The DM role emphasizes program execution, data analytics, and stakeholder collaboration across EU/NA regions

Formación

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years team management experience.
• 5+ years cross-functional project delivery experience.
• 5+ years of program or project management experience.
• 2+ years of supply chain experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience managing competing priorities and using metrics to drive business decisions.
• Experience solving complex problems quantitatively and develop actionable data-driven business recommendations.
• Experience managing large teams across multiple locations and languages.
• Experience managing, analyzing and communicating results to senior leadership.
• 9-10 years successful experience in Operations Management in a Customer Service/ Supply Chain Mgmt / Transport Operations / Contact center environment.

Responsabilidades

• Track KPIs and SLs; present analysis to senior leadership.
• Design shift schedules; validate forecasts; manage overtime.
• Lead large teams (150+); coach and develop supervisors.
• Communicate standard work changes; ensure compliance.
• Execute DM team vision and goals.
• Coordinate with EU/NA stakeholders to align objectives.
• Own, escalate and document network issues; drive resolution.
• Identify corrective actions; implement improvements.
• Coach associates and managers on career paths.

Conocimientos

Cross-functional collaboration

Team leadership

Program management

Project delivery

Supply chain knowledge

Data-driven decisions

Metrics analysis

Stakeholder management

Leadership communication

Operations management

Advanced analytics (SQL/Excel)

Educación

Master's degree in operations research / related field

Herramientas

SQL

Excel

Descripción del empleo

We are looking for a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management (DM) team that is in the forefront of solving real time disruptions in the middle mile transportation network for Amazon North America (NA), identifying patterns of disruptions and working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. Candidate should work from Hyderabad location and be willing to work in a 24*7 kind of work environment and should be flexible with shifts.
A Manager, Supply Chain in DM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to: 1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions 2. Shift Management – Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team 3. People Management – Be comfortable leading large teams of 150+, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors 4. Communicate standard work changes and drive compliance 5. Execute vision and goals for DM team 6. Work across stakeholders both upstream and downstream (DM stakeholders in EU and NA) to influence and execute goals defined 7. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved 8. Determines corrective actions internally and externally 9. Coach and develop associates, supervisors and managers on career paths for internal promotion and job enrichment opportunities
Program management responsibilities include but not limited to: 1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them 2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders 3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed 4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Basic Qualifications

• - 5+ years of working cross functionally with tech and non-tech teams experience
• - 5+ years of team management experience
• - 5+ years of cross functional project delivery experience
• - 5+ years of program or project management experience
• - 2+ years of supply chain experience
• - Experience defining program requirements and using data and metrics to determine improvements
• - Experience managing competing priorities and using metrics to drive business decisions
• - Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
• - Experience managing large teams across multiple locations and languages
• - Experience managing, analyzing and communicating results to senior leadership
• - 9-10 years successful experience in Operations Management in a Customer Service/ Supply Chain Mgmt / Transport Operations / Contact center environment

Preferred Qualifications

• - Master's degree in operations research, applied mathematics, theoretical computer science, or equivalent, or a Master's degree and experience implementing pragmatic operations solutions to solve problems such as the scheduling, routing, assignment, facility location, or lot-sizing problem
• - Project Management experience preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.