Manager, Supply Chain

Amazon; Hyderabad; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

ACDI HYD 13 SEZ in Hyderabad seeks a Manager, Supply Chain for the ROC DM team to solve real-time disruptions in the middle mile for Amazon NA. Candidates should work from Hyderabad, be prepared for a 24x7 environment, and flexible shifts.

Responsibilities include tracking KPIs, shift management, people development, and cross-stakeholder collaboration to implement data-driven improvements across EU and NA. Strong program/project management and analytics are essential.

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years of team management experience.
• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• 2+ years of supply chain experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience managing competing priorities and using metrics to drive business decisions.
• 9-10 years of operations management experience in a customer service/supply chain/transport operations context.

Responsibilities

• Track KPIs, SLs, audits, and present results to senior leadership.
• Design shift schedules and manage overtime; coordinate hiring with recruitment.
• Lead large teams (150+); coach and develop supervisors.
• Communicate standard work changes and drive compliance.
• Execute vision and goals for the DM team.
• Collaborate with EU/NA stakeholders to align goals.
• Own and escalate issues; ensure resolution and documentation.
• Coach and develop associates and managers for internal promotion.

Skills

Cross-functional leadership

Team management

Data-driven decisions

Project management

Problem solving

Stakeholder management

Education

Master's degree in Operations Research / Applied Mathematics / CS

Tools

Excel

Access

SQL

Job description

We are looking for a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management (DM) team that is in the forefront of solving real time disruptions in the middle mile transportation network for Amazon North America (NA), identifying patterns of disruptions and working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. Candidate should work from Hyderabad location and be willing to work in a 24*7 kind of work environment and should be flexible with shifts.

Responsibilities

• Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions
• Shift Management - Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team
• People Management - Be comfortable leading large teams of 150+, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors
• Communicate standard work changes and drive compliance
• Execute vision and goals for DM team
• Work across stakeholders both upstream and downstream (DM stakeholders in EU and NA) to influence and execute goals defined
• Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved
• Determines corrective actions internally and externally
• Coach and develop associates, supervisors and managers on career paths for internal promotion and job enrichment opportunities

Program Management Responsibilities Include But Not Limited To

• Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them
• Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• 2+ years of supply chain experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing competing priorities and using metrics to drive business decisions
• Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
• Experience managing large teams across multiple locations and languages
• Experience managing, analyzing and communicating results to senior leadership
• 9-10 years successful experience in Operations Management in a Customer Service/ Supply Chain Mgmt / Transport Operations / Contact center environment

Preferred Qualifications

• Master's degree in operations research, applied mathematics, theoretical computer science, or equivalent, or a Master's degree and experience implementing pragmatic operations solutions to solve problems such as the scheduling, routing, assignment, facility location, or lot-sizing problem
• Project Management experience preferred

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Company

ACDI HYD 13 SEZ

Job ID: A10561112