Manager, Supply Chain

Amazon Inc.; Hyderabad; On-site; INR 3,500,000 - 9,000,000; Full time

Job summary

Amazon is seeking a Manager, Supply Chain for the ROC DM team in Hyderabad. You will lead operations and programs to solve real-time disruptions in the mid-mile network, coordinate with Tech, upstream/downstream teams, and carrier/partners, and manage shifts in a 24x7 environment.

The role requires extensive leadership across 150+ associates, data-driven decision making, and strong collaboration with global DM stakeholders. It offers a dynamic, fast-paced setting in Hyderabad.

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years team management experience.
• 5+ years cross-functional project delivery experience.
• 5+ years program or project management experience.
• 2+ years supply chain experience.
• Experience defining program requirements and using data to drive improvements.
• Experience managing competing priorities with metrics.
• Experience solving complex problems with data-driven recommendations.
• Experience managing large teams across locations and languages.
• Experience communicating results to senior leadership.
• 9-10 years in Operations Management in a Customer Service/ SCM/ Transport/ Contact center environment.

Responsibilities

• Track KPIs and SLs, audit performance and present results to senior leadership.
• Design shift schedules, manage overtime, coordinate hiring with Recruitment.
• Lead 150+ associates; coach supervisors and drive development.
• Communicate standard work changes and drive compliance.
• Execute DM vision and goals across functions.
• Collaborate with EU/NA stakeholders to align goals.
• Own/escalate network issues to ensure timely resolution.
• Determine corrective actions and drive improvements.
• Coach and develop career paths for internal promotion.

Skills

Cross-functional collaboration

Team management

Program management

Project delivery

Supply chain

Data-driven decisions

Stakeholder communication

Leadership

Operations management

Analytics & reporting

Large teams leadership

Education

Master's degree: OR / applied math / theory CS

PM experience preferred

Job description

We are looking for a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management (DM) team that is in the forefront of solving real time disruptions in the middle mile transportation network for Amazon North America (NA), identifying patterns of disruptions and working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. Candidate should work from Hyderabad location and be willing to work in a 24*7 kind of work environment and should be flexible with shifts. A Manager, Supply Chain in DM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to:

1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions
2. Shift Management – Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team
3. People Management – Be comfortable leading large teams of 150+, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors
4. Communicate standard work changes and drive compliance
5. Execute vision and goals for DM team
6. Work across stakeholders both upstream and downstream (DM stakeholders in EU and NA) to influence and execute goals defined
7. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved
8. Determines corrective actions internally and externally
9. Coach and develop associates, supervisors and managers on career paths for internal promotion and job enrichment opportunities

Program management responsibilities include but not limited to:

1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them
2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders
3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

• - 5+ years of working cross functionally with tech and non-tech teams experience
• - 5+ years of team management experience
• - 5+ years of cross functional project delivery experience
• - 5+ years of program or project management experience
• - 2+ years of supply chain experience
• - Experience defining program requirements and using data and metrics to determine improvements
• - Experience managing competing priorities and using metrics to drive business decisions
• - Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
• - Experience managing large teams across multiple locations and languages
• - Experience managing, analyzing and communicating results to senior leadership
• - 9-10 years successful experience in Operations Management in a Customer Service/ Supply Chain Mgmt / Transport Operations / Contact center environment

• - Master's degree in operations research, applied mathematics, theoretical computer science, or equivalent, or a Master's degree and experience implementing pragmatic operations solutions to solve problems such as the scheduling, routing, assignment, facility location, or lot-sizing problem
• - Project Management experience preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.