Manager I, ROC, EU (Fulfillment & Operations)

Amazon; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon Relay Operations Center (ROC) in Hyderabad drives transportation execution across geographies including NA, India and EU. The role requires managing shifts, improving KPIs, and communicating with carriers, vendors, and internal teams.

Strong data skills and a drive to own KPI improvements are essential. The candidate should have 1+ years in people management, a Bachelor’s degree or equivalent, and familiarity with Excel, SQL, and reporting.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or 2+ years Amazon experience.
• Flexible schedule incl. weekends/nights/holidays.
• Experience with data reporting and ad-hoc analysis is a plus.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and owning related change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Serves as escalation point for transportation specialists.
• Owning process/business level reports/actions and diving compliance.
• Perform Ad-hoc reporting and analysis as per requirement.

Skills

Team management

Data analysis

Excel advanced

SQL

Communication

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Job description

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
The candidate should have a complete understanding of the Middle Mile Line Haul space with experience in handling external shippers and good with carrier/stakeholder management and have potential to draw projects out of the program and should be able to communicate with EU stake holders clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion, including owning up the KPI’s.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Serves as escalation point for transportation specialists.
• Owning process/business level reports/actions and diving compliance..
• Perform Ad-hoc reporting and analysis as per requirement.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.