Supply Chain Manager, Relay Operation Centre

Amazon; Hyderabad; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

ADCI HYD 13 SEZ is seeking a Supply Chain Manager for the Relay Operations Center (ROC) in Hyderabad. The role focuses on facilitating information flow between carriers, hubs, and warehouses, resolving issues, and driving process improvements with clear written and oral communication.

You will analyze network data, develop performance metrics, and collaborate with Amazon technology teams to scope and enhance systems used by ROC.

Qualifications

• 2+ years of program or project management experience.
• 1+ years of supply chain experience.
• Bachelor’s degree in Engineering/related discipline with 2-4 years of work experience.

Responsibilities

• Coordinate with Carriers, Vendors/Suppliers, and internal teams to ensure smooth operations.
• Pull data from multiple databases using Excel, Access, SQL for ad hoc reporting and analysis.
• Develop and track performance metrics to drive business results.
• Define business and functional requirements for Amazon technology teams.
• Identify business impacts of trends and base decisions on data.
• Escalate issues and ensure timely resolution with owners and teams.

Skills

Communication

Data analysis

Education

Bachelor’s degree in Engineering/related discipline

Tools

Excel

MS Access

SQL

Job description

Description

ROC Overview

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Supply Chain Manager at ROC

A Supply Chain Manager facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Key job responsibilities

Responsibilities include, but are not limited to

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Operation, Tech/Integration, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Developing and/or understanding performance metrics to assist with driving business results.
• Scoping out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
• Identifying the business impact of trends and making data backed decisions.
• Escalating problems or variances in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• 2+ years of program or project management experience
• 1+ years of supply chain experience
• Bachelor’s degree in Engineering/related discipline with 2-4 years of work experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Logistics/transportation background and lean/six sigma training is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI HYD 13 SEZ

Job ID: A10504645