Supply chain / Fleet ops -Associate

Delhivery; Pune District, Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Delhivery is seeking an operations professional to lead end-to-end service delivery, capacity planning, and partner management in a fast-paced logistics environment in Pune.

You will monitor driver-partner performance, drive cost optimization, and provide data-driven insights to improve service levels while ensuring compliance and strong vendor relationships.

Qualifications

• Oversee supply & capacity management to ensure adequate driver-partner supply.
• Monitor SLA adherence, fulfillment rate, and turnaround times to drive excellence.
• Manage vendor and partner relationships, payouts, and regulatory compliance.
• Analyze data on lane performance and demand to forecast capacity and reduce costs.

Responsibilities

• Oversee supply & capacity management to ensure adequate driver-partner supply.
• Monitor SLA adherence, fulfillment rate, and turnaround times to drive excellence.
• Manage vendor and partner relationships, payouts, and regulatory compliance.
• Analyze data on lane performance and demand to forecast capacity and reduce costs.

Job description

Role Purpose

We are looking for an Operations professional to manage end-to-end service delivery, supply chain efficiency, and driver/partner retention. The role will focus on ensuring supply meets demand while maintaining high service quality and optimizing operational costs.

Key Responsibilities

1. Supply & Capacity Management

• Monitor and manage the driver-partner ecosystem to ensure adequate supply.
• Optimize supply density across high-demand areas to reduce wait times.
• Drive strategies for partner onboarding, engagement, and churn reduction.
• Plan capacity based on demand requirements and operational priorities.

2. Performance Monitoring & Operational Excellence

• Track key operational KPIs including SLA Adherence, Fulfillment Rate, and TAT.
• Identify process gaps and bottlenecks across the delivery lifecycle.
• Implement corrective actions to improve operational efficiency and service quality.
• Monitor day-to-day operations and ensure timely issue resolution.

3. Vendor & Partner Management

• Act as the primary point of contact for fleet owners, vendors, and driver partners.
• Ensure compliance with safety, operational, and regulatory requirements.
• Manage partner payouts, billing, and payment-related discrepancies.
• Build and maintain strong relationships with partners and vendors.

4. Data-Driven Decision Making

• Prepare and analyze reports on lane performance, supply, demand, and operational efficiency.
• Use operational data to identify trends and forecast demand spikes.
• Plan supply and capacity based on demand patterns.
• Provide actionable insights to improve service levels and reduce operational costs.