Senior Associate - Supply (Operations)

Delhivery; Chennai, Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Delhivery is seeking an experienced Operations professional in Chennai to oversee end-to-end service delivery, improve supply chain efficiency, and drive driver/partner retention. This role focuses on balancing supply and demand while optimizing costs and maintaining high service quality.

You will manage capacity planning, monitor KPIs, and act as the primary liaison with fleet owners and partners. The position requires a data-driven mindset and strong stakeholder management to sustain growth

Qualifications

• Experience in end-to-end operations and delivery lifecycle.
• Strong focus on process improvement and cost control.

Responsibilities

• Manage driver-partner ecosystem to meet demand.
• Coordinate vendor and partner management including payouts.
• Provide data-driven insights to improve service levels and reduce costs.

Skills

Operations management

Supply chain

Vendor management

Data analysis

KPI tracking

Cost optimization

Capacity planning

Education

Bachelor's degree in operations or supply chain

Job description

Job description

We are looking for an Operations professional to manage end-to-end service delivery, supply chain efficiency, and driver/partner retention. The role will focus on ensuring supply meets demand while maintaining high service quality and optimizing operational costs.

Key Responsibilities1. Supply & Capacity Management

• Monitor and manage the driver-partner ecosystem to ensure adequate supply.
• Optimize supply density across high-demand areas to reduce wait times.
• Drive strategies for partner onboarding, engagement, and churn reduction.
• Plan capacity based on demand requirements and operational priorities.

2. Performance Monitoring & Operational Excellence

• Track key operational KPIs including SLA Adherence, Fulfillment Rate, and TAT.
• Identify process gaps and bottlenecks across the delivery lifecycle.
• Implement corrective actions to improve operational efficiency and service quality.
• Monitor day-to-day operations and ensure timely issue resolution.

3. Vendor & Partner Management

• Act as the primary point of contact for fleet owners, vendors, and driver partners.
• Ensure compliance with safety, operational, and regulatory requirements.
• Manage partner payouts, billing, and payment-related discrepancies.
• Build and maintain strong relationships with partners and vendors.

4. Data-Driven Decision Making

• Prepare and analyze reports on lane performance, supply, demand, and operational efficiency.
• Use operational data to identify trends and forecast demand spikes.
• Plan supply and capacity based on demand patterns.
• Provide actionable insights to improve service levels and reduce operational costs.