Last Mile Supply Manager

Uengage Services Pvt. Ltd.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading logistics company in Bengaluru seeks a Last Mile Supply Manager. This role involves recruiting, onboarding, and managing delivery fleet partners to ensure operational efficiency in last-mile logistics. The candidate should have 3–5 years of experience, preferably in hyperlocal logistics, and a proven ability to manage gig workforces. Key responsibilities include tracking performance metrics and maintaining compliance. Join a dynamic team that focuses on optimizing fleet operations and improving delivery standards.

Qualifications

• 3–5 years of experience in last-mile logistics and fleet operations.
• Experience in hyperlocal logistics companies preferred.
• Prior experience managing delivery partners and gig workforce.

Responsibilities

• Plan and execute city-level fleet hiring strategies.
• Ensure smooth onboarding and training processes.
• Monitor fleet partner attendance and productivity.
• Track key performance indicators and compliance.

Skills

Last-mile logistics

Fleet operations

Rider hiring management

Gig workforce management

Performance monitoring

Job description

# Last Mile Supply ManagerFull Time Bangalore 4 - 7 years## Job Description**Experience*** 3–5 years experience in: Last-mile logistics, Fleet operations, Rider hiring / gig workforce management* Experience in hyperlocal logistics companies preferred (e.g., Shadowfax-like operations).**Preferred Background*** Experience managing delivery partners (bike riders / gig workforce).* Prior exposure to hyperlocal logistics, e-commerce, or quick commerce operations.##### **Overview :**The Hyperlocal Fleet Hiring & Personnel Manager is responsible for recruiting, onboarding, and managing delivery fleet partners within a hyperlocal logistics network. The role ensures adequate fleet availability, operational efficiency, compliance, andretention to meet daily delivery demand across service areas.#### Key Responsibilities**1. Fleet Partner Hiring & Supply Creation*** Plan and execute city/cluster-level fleet hiring strategies to meet demand.* Source delivery partners through referrals, field activations, job portals, and vendor partners.* Conduct screening, verification, and onboarding of delivery personnel.* Maintain a healthy active fleet supply vs demand ratio.**2. Onboarding & Training*** Ensure smooth documentation, KYC, and app onboarding.* Conduct orientation sessions covering : **Delivery SOP's , APP Usage, Customer Service Standards*** Monitor first-week activation and productivity.**3. Fleet Management & Retention*** Track attendance, login hours, productivity, and churn of fleet partners.* Implement engagement and retention initiatives.* Address grievances, payment issues, and operational challenges faced by delivery partners.* Build strong relationships with fleet vendors and partners.**4. Performance Monitoring*** Track key metrics such as:* Active fleet vs required fleet* Daily login hours* Order acceptance rate* Delivery turnaround time* Attrition rate* Provide weekly hiring and supply reports to leadership.**5. Compliance & Documentation*** Ensure compliance with local regulatory requirements and company policies.* Verify vehicle documents, driver licenses, and insurance.* Maintain accurate fleet database and documentation records.**6. Vendor & Field Management*** Coordinate with fleet vendors and staffing agencies.* Manage field recruiters and onboarding executives.* Organize hiring drives and local recruitment campaigns.**Key Performance Indicators (KPIs)*** Fleet supply fulfillment %* Active fleet utilization* New driver onboarding numbers* Driver retention rate* Cost per hire* Order fulfillment rate