Supervisor - Customer Service ( OEM)

Donaldson India Filter Systems; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Donaldson India Filter Systems seeks a direct coordinator to align MS customers with the sales and operations teams for smooth business execution. You will support the sales team in achieving targets, manage end-to-end order booking, and coordinate with supply chain for timely deliveries.

Responsibilities include invoicing, dispatch coordination, OTD tracking, and issue resolution with internal teams. You will also handle customer onboarding, pricing updates, and monthly performance reviews with

Qualifications

• Experience coordinating sales and operations for B2B customers.
• Strong order management and delivery coordination capabilities.
• Familiarity with supply chain planning and forecasting inputs.

Responsibilities

• Coordinate with MS customers and internal teams to meet sales targets through seamless order management.
• Manage end-to-end order booking and supply chain planning for assigned customers.
• Share invoices and dispatch details and ensure alignment on delivery schedules.
• Track OTD targets and coordinate reviews with internal teams.
• Act as liaison for routine supply chain operations, order status updates and issue resolution.
• Attend global SCM trainings and implement initiatives at plant level.
• Monitor production schedules and supply status; communicate timely to customers.
• Coordinate monthly scorecard gap analysis with customers and quality.
• Coordinate with import, logistics, PPC, purchase for materials availability.
• Handle customer quality concerns, in-transit losses, and damage claims with QA and Logistics.
• Facilitate new customer onboarding and credit proposals via centralized MDM platforms.
• Maintain commercial correspondence and be first contact for assigned customers.
• Confirm monthly sales recognition with finance and sales teams.
• Collaborate with planners to input accurate forecasts in the system.

Skills

Order management

Sales coordination

Supply chain planning

Customer liaison

Forecasting input

Tools

MDM platforms

Job description

JD

This position will be direct coordinator with all MS customers and interal sales and operations team for smooth functioning of MS Business

• Support sales team in achieving monthly, quarterly, and annual sales targets through seamless order management and customer coordination.
• Manage end-to-end order booking and execution processes, including supply chain planning for assigned MS customers.
• Share invoices and dispatch details with customers and ensure alignment on delivery schedules.
• Maintain and track OTD (On-Time Delivery) targets, coordinating reviews with internal teams.
• Act as primary liaison with MS customers for routine supply chain operations, order status updates, and issue resolution.
• Attend global SCM, compliance, and process enhancement trainings; implement relevant initiatives at the plant level for assigned business units.
• Monitor order availability, production schedules, and supply status, ensuring timely communication with customers.
• Coordinate with customers and internal quality team for monthly score card gap analysis.
• Coordiante with MS custoemrs for bi-yearly customer survey.
• Coordinate with Import and Logistics teams for availability of imported materials and with PPC, Purchase, and Logistics teams for local parts.
• Handle customer quality concerns, in-transit losses, and damage claims in collaboration with Quality and Logistics teams.
• Ensure timely receipt of monthly schedules from customers and followed up proactively to avoid disruptions.
• Coordinate with global pricing team for updation of pricing in system.
• Manage customer-specific supply chain portals and updated key data as per SLA requirements.
• Process credit notes and coordinated with finance for customer claim settlements.
• Facilitate new customer onboarding and credit proposals using centralized MDM platforms.
• Maintain all commercial correspondence and served as the first point of contact for assigned customers.
• Confirm monthly sales recognition in coordination with finance and sales teams.

Collaborate with planners to input and maintain accurate forecasts in the system