Success Guide - Informatica Product experience mandatory

Salesforce.com, inc.; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Salesforce.com, inc. in Bangalore is seeking a Success Guide to help customers grow value and improve adoption of Informatica-powered solutions. Based in Bangalore, you will engage with Premier Success customers, delivering 1:1 guidance with AI-assisted support.

The role emphasizes proactive coaching, deep product knowledge (IICS, PowerCenter, MDM, Data Quality), and collaboration with Account Executives and Support to drive customer outcomes across global time zones.

Qualifications

• Solid understanding of data integration, data governance, and enterprise data architecture concepts.
• 3–5 yrs experience in post-sale role, preferably in the enterprise SaaS or data management space.
• Proven ability to quickly learn new technologies.
• Consultative and customer-focused approach and engagement style.
• Ability to navigate, elevate, and lead efforts on complex customer requests.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption.
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS)
• Help customers consistently achieve their business outcomes
• Leverage AI-assisted tools and automation to deliver timely, scalable recommendations and help customers realize value from AI-powered Informatica capabilities
• Stay up-to-date with emerging trends in data management, automation, and AI to provide forward-looking guidance to customers
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

Skills

Data integration

Data governance

Enterprise data architecture

Post-sale SaaS experience

Consultative engagement

Tools

IICS

PowerCenter

MDM

Data Quality

Job description

Success Guide - Informatica Product experience mandatory

Success Guide — Bangalore, India (Informatica Products Experience)

Overview

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Informatica-powered data management and integration solutions. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. Based in Bangalore, the Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Account Executives, and Support to make our customers successful.

The ideal Success Guide is a proactive, self-starting trusted advisor — organized, agile, and passionate about driving thought leadership through mentoring, knowledge sharing, and helping customers translate technical capabilities into tangible business value. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.

You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer's unique goals.

What You Will Do

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS)
• Help customers consistently achieve their business outcomes
• Leverage AI-assisted tools and automation to deliver timely, scalable recommendations and help customers realize value from AI-powered Informatica capabilities
• Stay up-to-date with emerging trends in data management, automation, and AI to provide forward-looking guidance to customers
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

What You Should Have

• Solid understanding of data integration, data governance, and enterprise data architecture concepts
• 3-5 yrs experience in post-sale role, preferably in the enterprise SaaS or data management space
• Proven ability to quickly learn new technologies
• Consultative and customer-focused approach and engagement style
• Ability to navigate, elevate, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
• Comfortable working in a fast-paced, global environment

Preferred Qualifications & Skills

• Hands‑on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
• Familiarity with how AI and automation enhance data integration, data quality, and governance workflows
• Worked with global enterprise accounts across diverse cultures and geographies
• Language experience in French and Spanish would be good to have

Working Hours:

• This role is based out of our Bangalore, India office
• Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones
• Shift schedules will be communicated in advance and may include early morning or late evening hours.

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in the Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.