Success Guide - Informatica Product experience mandatory

Salesforce; Bengaluru; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Salesforce Bangalore is seeking a Senior Success Guide to help customers grow value and improve adoption of Informatica-powered data management and integration solutions. Based in Bengaluru, the role delivers 1:1 coaching and proactive guidance to Premier customers across time zones, leveraging AI and automation to provide timely recommendations.

The ideal candidate combines deep Informatica product knowledge with strong presentation skills and a proactive, trusted-advisor attitude.

Qualifications

• Solid understanding of data integration, governance and enterprise data architecture.
• 3–5 yrs experience in post-sale role in enterprise SaaS or data management.
• Ability to quickly learn new technologies.
• Consultative and customer-focused approach.
• Ability to navigate and lead complex customer requests.
• Excellent communication and presentation skills with diverse audiences.
• Ability to work in a fast-paced, global environment.

Responsibilities

• Provide prescriptive recommendations and best practices for adoption.
• Deliver 1:1 coaching sessions and ad-hoc success engagements.
• Become an expert in Informatica Cloud products (IICS, PC, MDM, Data Quality).
• Help customers consistently achieve their business outcomes.
• Leverage AI-assisted tools and automation for scalable recommendations.
• Stay up-to-date with trends in data management and AI.
• Generate positive feedback from customers and leadership.
• Show continued professional growth and development.

Skills

Data integration

Data governance

Enterprise data architecture

Post-sale experience

Learning agility

Consultative selling

Executive communication

Global mindset

Tools

IICS

PowerCenter

MDM

Data Quality

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Success Guide — Bangalore, India (Informatica Products Experience)

Overview

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Informatica-powered data management and integration solutions. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. Based in Bangalore, the Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Account Executives, and Support to make our customers successful. The ideal Success Guide is a proactive, self-starting trusted advisor — organized, agile, and passionate about driving thought leadership through mentoring, knowledge sharing, and helping customers translate technical capabilities into tangible business value. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams. You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer's unique goals.

What You Will Do

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS)
• Help customers consistently achieve their business outcomes
• Leverage AI-assisted tools and automation to deliver timely, scalable recommendations and help customers realize value from AI-powered Informatica capabilities
• Stay up-to-date with emerging trends in data management, automation, and AI to provide forward-looking guidance to customers
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

What You Should Have

• Solid understanding of data integration, data governance, and enterprise data architecture concepts
• 3-5 yrs experience in post-sale role, preferably in the enterprise SaaS or data management space
• Proven ability to quickly learn new technologies
• Consultative and customer-focused approach and engagement style
• Ability to navigate, elevate, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
• Comfortable working in a fast-paced, global environment

Preferred Qualifications & Skills

• Hands‑on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
• Familiarity with how AI and automation enhance data integration, data quality, and governance workflows
• Worked with global enterprise accounts across diverse cultures and geographies
• Language experience in French and Spanish would be good to have

Working Hours

• This role is based out of our Bangalore, India office
• Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones
• Shift schedules will be communicated in advance and may include early morning or late evening hours

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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