Success Guide (Informatica)

Grapevine Round1 AI; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Salesforce is seeking a Customer Success Guide within the Red Account Team to manage strategic at-risk enterprise accounts. The role focuses on driving customer retention, value realization, and growth through personalized guidance on the Informatica platform.

The position requires strong expertise in data management and cloud technologies and involves cross-functional collaboration to resolve issues and influence product roadmaps. Onsite work in India is expected.

Qualifications

• Bachelor's degree in Business, Technology, or related field.
• 3+ years in customer success or account management.
• Strong understanding of data management and cloud technologies.
• Excellent communication, negotiation, and presentation skills.
• Ability to influence stakeholders across cross-functional teams.

Responsibilities

• Drive customer retention and growth through guided support on Informatica.
• Collaborate with cross-functional teams to resolve issues.
• Articulate value realization and roadmap influence to customers.
• Manage strategic at-risk enterprise accounts within the Red Account Team.

Skills

Customer success

Account management

Data management

Cloud technologies

Communication

Negotiation

Education

Bachelor's degree in Business, Technology, or related field

Tools

Informatica

CRM systems

Cloud platforms

Job description

All jobs Onsite Support b2b saas 3+ years informatica

Success Guide (Informatica)

Salesforce is seeking a Customer Success Guide within the Red Account Team to manage strategic at-risk enterprise accounts. The role focuses on driving customer retention, value realization, and growth through personalized guidance on the Informatica platform. Candidates will collaborate with cross-functional teams to resolve issues and influence product roadmaps. This position requires strong expertise in data management and cloud technologies.

Salesforce is seeking a Customer Success Guide within the Red Account Team to manage strategic at-risk enterprise accounts. The role focuses on driving customer retention, value realization, and growth through personalized guidance on the Informatica platform. Candidates will collaborate with cross-functional teams to resolve issues and influence product roadmaps. This position requires strong expertise in data management and cloud technologies.

TAL's take

Quality 80/100 5/5 clarity Tier 1 company

Strong tier-1 company role focused on strategic account management and customer success with clear objectives.

The JD clearly defines the role as an Informatica Customer Success Guide for the Red Account team with well-outlined responsibilities and requirements.

Salaries at Salesforce

Based on 957 Grapevine salary entries for Salesforce.

• Bachelor's degree in Business, Technology, or related field
• 3+ years of experience in customer success or account management
• Understanding of data management and cloud technologies
• Strong communication, negotiation, and presentation skills
• Ability to work cross-functionally and influence stakeholders

Tools and skills

informatica crm cloud technologies data management

About the company

Salesforce is a leading global technology company and a recognized tier 1 employer.