Senior Success Guide - SFMC

Salesforce, Inc.; Hyderabad; On-site; INR 1,600,000 - 2,800,000; Full time

Job summary

Salesforce, Inc. seeks a skilled Success Guide to drive value and adoption across Premier and Signature customers. You will leverage AI/automation, provide 1:1 coaching, and collaborate with Success Managers and Account Executives to deliver measurable outcomes.

The role requires deep Marketing Cloud knowledge, strong communication, and the ability to influence across technical and executive audiences.

Qualifications

• 4+ years of relevant experience in Salesforce Marketing Cloud ecosystem.
• Trailhead Ranger certification and Salesforce marketing certifications.
• Knowledge of web technologies (HTML, JavaScript, XML, API).
• Consultative, customer-focused approach with executive communication skills.
• Ability to navigate complex customer requests and influence stakeholders.
• Degree or equivalent experience required.

Responsibilities

• Provide prescriptive recommendations and best practices for adoption.
• Deliver 1:1 expert coaching sessions and ad-hoc success engagements.
• Become an expert in Marketing Cloud and related products.
• Help customers achieve their business outcomes consistently.
• Generate positive feedback from customers and teams.
• Mentor and upskill peers through knowledge transfer and feedback.

Skills

MC Ecosystem

Trailhead Ranger

Salesforce Admin Cert

Marketing Cloud Certifications

HTML/JavaScript/XML/API

Consultative / Customer-focused

Communication skills

Education

Bachelor’s degree or equivalent

Tools

SQL

AMP Script

JavaScript

Job description

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.The ideal Success Guide is organized, agile, and passionate about Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.**Responsibilities*** Provide prescriptive recommendations, best practices, and technical advice for improving adoption* Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements* Become an expert in Marketing Cloud and related products* Help customers consistently achieve their business outcomes* Generate positive feedback from customers, internal teams and leadership* Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback**Required Qualifications & Skills*** 4+ yrs relevant experience in Salesforce MC Eco System(MCN/MCE/MCAE/MCP/MCI)* Trailhead Ranger* Certifications: Salesforce Administrator and+ Marketing Cloud Email Specialist Or Marketing Cloud Developer OR+ Salesforce Certified Marketing Cloud Account Engagement Specialist* Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required* Consultative and customer-focused approach and engagement style* Ability to navigate, escalate, and lead efforts on complex customer requests* Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)* Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure* Degree or equivalent relevant experience required**Preferred Qualifications & Skills*** **Validated expertise through official Salesforce certifications*** **Understanding of database concepts and SQL*** **Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script*** **Previous experience with Salesforce/Marketing Cloud and its technologies*** **Nice to Have:**+ **Experience in Marketing on Core(MC Next)**+ **Data Cloud certification**+ **Marketing Cloud Developer Certification****Accommodations****If you require assistance due to a disability applying for open positions please submit a request via this****.****Posting Statement**Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.########################