Senior Success Guide - SFMC

Salesforce; India; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Salesforce India is seeking a detail-oriented Success Guide to help customers drive value and adoption of Salesforce products. You will deliver 1:1 coaching, engage in proactive success activities, and partner with Success Managers, Account Executives, and Support to maximize customer outcomes.

The ideal candidate is organized, agile, with strong presentation and communication skills, and has solid technical knowledge of Salesforce products.

Qualifications

• 4+ years in Salesforce MC ecosystem (MCN/MCE/MCAE/MCP/MCI).
• Trailhead Ranger certification or equivalent.
• Salesforce Admin and Marketing Cloud certifications recommended.
• Experience with web technologies: HTML/JavaScript/XML/APIs.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption.
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements.
• Become an expert in Marketing Cloud and related products.
• Help customers consistently achieve their business outcomes.
• Generate positive feedback from customers and internal teams.
• Mentor and upskill Guides through peer shadowing and knowledge transfers.

Skills

Salesforce MC Ecosystem

Trailhead Ranger

Salesforce Admin Certification

Marketing Cloud Email Specialist

Marketing Cloud Developer

HTML/JavaScript/XML/API

Education

Degree or equivalent relevant experience

Tools

HTML

JavaScript

XML

APIs

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.

The ideal Success Guide is organized, agile, and passionate about Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Marketing Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback

Required Qualifications & Skills

• 4+ yrs relevant experience in Salesforce MC Eco System(MCN/MCE/MCAE/MCP/MCI)
• Trailhead Ranger
• Certifications: Salesforce Administrator and Marketing Cloud Email Specialist Or Marketing Cloud Developer OR Salesforce Certified Marketing Cloud Account Engagement Specialist
• Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
• Consultative and customer-focused approach and engagement style
• Ability to navigate, elevate, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
• Degree or equivalent relevant experience required

Preferred Qualifications & Skills

• Validated expertise through official Salesforce certifications
• Understanding of database concepts and SQL
• Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script
• Previous experience with Salesforce/Marketing Cloud and its technologies
• Nice to Have: Experience in Marketing on Core(MC Next)
• Data Cloud certification
• Marketing Cloud Developer Certification

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, po