Senior Success Guide (Informatica CDGC, CDQ or Axon and EDC experience mandatory)

Salesforce; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Salesforce in Bangalore is seeking a Senior Success Guide with deep IDMC Cloud Data Governance experience to lead post-sales engagements, architecture, and solution design for enterprise data governance.

You will collaborate with Professional Services, Product, and Engineering to drive adoption, craft blueprints, and coach teams across customer accounts. This role emphasizes customer success, renewal protection, and scalable data governance solutions.

Qualifications

• Over 10 years with Informatica IDMC products.
• Experience with Cloud Data Governance, Catalog, and related modules.
• Background in enterprise software solutions and data governance.

Responsibilities

• Provide architecture, use cases, solution implementation advice.
• Collaborate with Professional Services for broader engagements.
• Partner with Product/Engineering for design recommendations.
• Counsel customers and coach coworkers through post‑sales.
• Deliver architectural blueprints, best practices, and scoped implementations.
• Support continuous product improvement with field feedback.

Skills

IDMC Expertise

Solution architecture

Post-sales consulting

Customer engagement

Tech coaching

Tools

IDMC Suite

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're looking for a Senior Success Guide candidate with experience in IDMC Cloud Data Governance with experience in services like Cloud Data Governance and Catalog, Cloud Data Market Place, Cloud Data Access Management, Cloud Data Quality, to join our team in Bangalore. We’re looking for experience in Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (like Cloud Data Governance and Catalog, Cloud Data Market Place, Cloud Data Access Management, Cloud Data Quality) to join our team. Customer Success

Technology You'll Use

• IDMC like Cloud Data Governance and Catalog, Cloud Data Market Place, Cloud Data Access Management, Cloud Data Quality

Your Role Responsibilities? Here's What You'll Do

• You would provide architecture and design, use cases solution, and solution implementation advice.
• You would also work with our Professional Services team and have a seamless handoff for broader service engagements.
• Partner with Product/Engineering Teams to understand the best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs.
• You’ll serve as a counselor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes importance for Informatica's success.
• Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to influence the strategic direction of customer adoption and lead customers through solution design for our SAAS products.
• Participating in the continuous improvement of Informatica products by making technical contributions and by providing important updates from the field; collaborating with Customer Support and Engineering/Product Management.

What We'd Like To See

• Be a technical coach to your colleagues in the customer success team.
• Prepare and deliver unique solution presentations or technical proposals.
• Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

Role Essentials

• 10+ years of experience with one or more Informatica products in – IDMC like Cloud Data Governance and Catalog, Cloud Data Market Place, Cloud Data Access Management, Cloud Data Quality

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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