Sub-Regional Hub Lead

JLL; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Total Rewards Program

Benefits package

Job summary

JLL in Mumbai seeks a senior Facilities Management leader to act as the single point of contact for the banking client in the sub-region, ensuring seamless interface and strong client relations across facilities.

You will manage all FM service delivery, including asset management and operations, oversee budgets, KPIs, reporting, and lead the FM team with a focus on innovation, performance, and client satisfaction.

Qualifications

• University degree in engineering, real estate or facility management.
• Proven leadership and people-management experience in FM/CAFM.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Own the client FM delivery and KPI reporting.
• Lead the FM team, manage budgets and expenses (GMP/OM).
• Develop client relations and ensure high client satisfaction.
• Oversee capital and operating budgets and long-term projects.
• Ensure compliance with FM standards and drive service innovation.

Skills

Leadership

People management

Communication skills

English proficiency

Education

Engineering degree

Real estate FM qualification

Job description

What this job involves:

This role will be the single point of contact for our client(banking)in the sub-region, dedicated to ensure a high level of client interface and develop client relations with their satisfaction on their facilities.

What this job involves:

This role will be the single point of contact for our client(banking)in the sub-region, dedicated to ensure a high level of client interface and develop client relations with their satisfaction on their facilities.

This role is responsible for managing all aspects of the facilities / property management service delivery system on the client project, primarily Asset Management and Operations. In this capacity, You will be accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client real estate / Facility team and business units, coordination with other key managers within the client alliance partner organizations and customer satisfaction.

Accountabilities

Major details will be:

• Own the Super KPI process, results, comments and associated Action Plans
• Provide the leadership to the Facilities Management team at the client site/country FM lead
• Manage to the GMP and OM budgets of the countries
• Be the single point of Management Control for FM in the country
• In consultation and collaboration with all managers oversee the operation, staffing, performance and development of the Facilities Management service
• Bring innovation in to the service delivery
• Ensure client satisfaction with the client Facilities Management team by providing a seamless interface into the client’s real estate organization.
• Demonstrate leadership, responsiveness and creativity.
• Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with functional managers and ensure implementation and compliance of the processes.
• Oversee the development and management of the capital and expense budgets.
• Support the Client in the implementation of short and long-term projects for the client project.
• Develop and implement the annual management plan; accomplish key performance indicators as identified by the client.
• Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client and minute actions.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
• Set IPMP goals and objectives for teams
• Ensure compliance with JLL minimum audit standards.
• Share best practices with the assigned owner of best practices for JLLIFM.
• Special ad hoc tasks as assigned by superior as and when required

Key Performance Measures

This will be measured through the Super KPI and met the account targets; and the level of communication within the organization and with the client. You will also look at the continuous improvement on team morale and satisfaction, savings initiatives for client and JLL and manage to the GMP and aiming at greater self-perform.

Sound like you? To apply you need to be:

You should be a university graduate or have a professional qualification in engineering, real estate or facility management. At least 10 years practical experience in property or facility management and have the ability to think laterally and deliver innovative solutions. You should have a strong leadership, people management and communication skills. As a regional leadership you should have excellent command of spoken and written English, and preferrable on other languages.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.