Study Abroad Telecaller

Uniglent International Education; Ernakulam; On-site; INR 201,000 - 312,000; Full time

Job summary

Uniglent International Education invites applications for a Study Abroad Telecaller in Kochi. This full-time, on-site role involves contacting prospective students and families by phone and messages, explaining study abroad options, courses, universities, and the application process.

The role requires maintaining logs, updating student records in internal systems, and following up with leads to schedule counseling sessions.

Qualifications

• Excellent English and local language verbal skills.
• Customer service and interpersonal abilities, including active listening and rapport building.
• Basic computer skills including CRM or spreadsheets and data entry accuracy.
• Sales or outreach skills including lead nurturing and following up to meet targets.
• Diploma or bachelor’s degree in any discipline; experience in telecalling, counseling or education services beneficial.
• Strong organizational skills and willingness to learn about international education systems.

Responsibilities

• Make calls and respond to inquiries about study abroad options.
• Explain courses, universities and application procedures.
• Maintain call logs and update student records in internal systems.
• Follow up with leads to schedule counseling sessions or appointments.
• Coordinate with counselors and admissions staff to ensure smooth communication.
• Assist students with documentation requirements and early stages of the application process.

Skills

Verbal communication

Customer service

CRM basics

Lead nurturing

Counseling

Time management

Education

Diploma or Bachelor

Tools

CRM

Job description

Company Description

Uniglent International Education is a student-focused organization specializing in study abroad guidance and admissions support. The company works with learners to explore global education opportunities, assisting with university selection, application processes, and visa documentation. Uniglent aims to simplify international education pathways by offering reliable information and personalized counseling. The team values clear communication, ethical practices, and a service-oriented approach to helping students achieve their academic goals. The Kochi office serves as a key hub for connecting prospective students with reputable institutions worldwide.

Role Description

The Study Abroad Telecaller is a full-time, on-site role based in Kochi, focused on engaging with prospective students and families over phone calls and messaging platforms. Day-to-day responsibilities include calling and responding to inquiries, explaining study abroad options, and providing accurate information about courses, universities, and application procedures. The role involves maintaining call logs, updating student records in internal systems, and following up with leads to schedule counseling sessions or appointments. The Telecaller will coordinate with counselors and admissions staff to ensure smooth communication, support students in understanding documentation requirements, and assist in guiding them through the initial stages of the application process. The position requires consistent professionalism, clear communication, and a strong commitment to student service.

Qualifications

• Candidates should possess strong verbal communication skills in English and local languages, with clear telephone etiquette and the ability to explain information simply.
• Candidates should possess customer service and interpersonal skills, including active listening, empathy, and the ability to build rapport with students and parents.
• Candidates should possess basic computer and administrative skills, including use of CRM or spreadsheets, data entry accuracy, and call documentation.
• Candidates should possess sales or outreach skills, such as lead nurturing, follow-up discipline, and the ability to meet call and conversion targets.
• Relevant qualifications such as a diploma or bachelor’s degree (any discipline), prior experience in telecalling, counseling, or education services will be beneficial.
• Additional beneficial qualities include strong organizational skills, time management, a student-centric mindset, and willingness to learn about international education systems.