Study Abroad Counsellor

Edroots International; Mangaluru; On-site; INR 150,000 - 300,000; Full time

Job summary

Edroots International in India is seeking an experienced, student-focused Study Abroad Counsellor to guide students through overseas education journeys, including course and university selection, admission processes, and ongoing support.

The ideal candidate has at least 1 year in study abroad, excellent communication, strong counselling skills, and CRM/MS Office proficiency; female candidates preferred. Based in Mangalore area preferred.

Qualifications

• Minimum 1 year of experience in the Study Abroad / Overseas Education industry.
• Female candidates preferred/required as per the current opening.
• Strong knowledge of study-abroad counselling and the overseas education process.
• Excellent verbal and written communication skills.
• Strong interpersonal, counselling, and convincing skills.
• Ability to understand student requirements and recommend appropriate study options.
• Good follow-up and relationship-management skills.
• Target-oriented and capable of handling counselling and conversion responsibilities.
• Good knowledge of CRM and basic MS Office applications.
• Candidates from or residing in Mangalore locality will be preferred.

Responsibilities

• Handle student enquiries through calls, walk-ins, WhatsApp, email, and other communication channels.
• Conduct detailed assessments of students' academic profiles, interests, career goals, and preferences.
• Provide counselling on suitable courses, universities, countries, and study options.
• Provide accurate and up-to-date information regarding admission requirements, courses, and application procedures.
• Share suitable course and university options with students after counselling.
• Maintain complete and accurate student information in the CRM and ensure no enquiries or follow-ups remain pending.
• Follow up with students regularly and maintain communication throughout the application process.
• Identify additional programme options when required based on student preferences.
• Coordinate with the Processing and Documentation Teams for applications and pending documents.
• Follow up on applications and university offers in coordination with the Processing Department.
• Assist in payment conversion and support students through the fee-payment process.
• Coordinate mock interviews and university interviews with the relevant team.
• Refer students to the IELTS Department where an IELTS score is required.
• Coordinate with the Visa Processing and Documentation Teams as required.
• Ensure students' required documents are forwarded to the appropriate department promptly after fee payment.
• Provide pre-departure and post-departure support to students.
• Act as the primary point of contact for students and ensure a smooth overall experience.
• Maintain confidentiality and privacy of student information and documents.
• Keep the official company mobile phone and WhatsApp active and respond to student communication promptly.
• Regularly check official email, including the spam/junk folder, and ensure timely responses.
• Participate in company events, education expos, promotional activities, marketing events, and annual meets when required.
• Follow all company policies, processes, and professional standards.

Skills

Communication skills

Counselling

Customer focus

CRM experience

MS Office basic

Tools

CRM software

MS Office

Job description

We are looking for an experienced and student-focused Study Abroad Counsellor to guide students through their overseas education journey. The candidate will be responsible for counselling students on suitable courses, universities, and destinations, managing student enquiries, and coordinating with internal teams throughout the application process.

The ideal candidate should have at least 1 year of experience in the Study Abroad / Overseas Education industry, excellent communication skills, strong counselling ability, and a customer-focused approach.

Key Responsibilities

• Handle student enquiries through calls, walk-ins, WhatsApp, email, and other communication channels.
• Conduct detailed assessments of students' academic profiles, interests, career goals, and preferences.
• Provide counselling on suitable courses, universities, countries, and study options.
• Provide accurate and up-to-date information regarding admission requirements, courses, and application procedures.
• Share suitable course and university options with students after counselling.
• Maintain complete and accurate student information in the CRM and ensure no enquiries or follow-ups remain pending.
• Follow up with students regularly and maintain communication throughout the application process.
• Identify additional programme options when required based on student preferences.
• Coordinate with the Processing and Documentation Teams for applications and pending documents.
• Follow up on applications and university offers in coordination with the Processing Department.
• Assist in payment conversion and support students through the fee-payment process.
• Coordinate mock interviews and university interviews with the relevant team.
• Refer students to the IELTS Department where an IELTS score is required.
• Coordinate with the Visa Processing and Documentation Teams as required.
• Ensure students' required documents are forwarded to the appropriate department promptly after fee payment.
• Provide pre-departure and post-departure support to students.
• Act as the primary point of contact for students and ensure a smooth overall experience.
• Maintain confidentiality and privacy of student information and documents.
• Keep the official company mobile phone and WhatsApp active and respond to student communication promptly.
• Regularly check official email, including the spam/junk folder, and ensure timely responses.
• Participate in company events, education expos, promotional activities, marketing events, and annual meets when required.
• Follow all company policies, processes, and professional standards.

Candidate Requirements

• Minimum 1 year of experience in the Study Abroad / Overseas Education / International Education industry.
• Female candidates preferred/required as per the current opening.
• Strong knowledge of study-abroad counselling and the overseas education process.
• Excellent verbal and written communication skills.
• Strong interpersonal, counselling, and convincing skills.
• Ability to understand student requirements and recommend appropriate study options.
• Good follow-up and relationship-management skills.
• Target-oriented and capable of handling counselling and conversion responsibilities.
• Good knowledge of CRM and basic MS Office applications.
• Candidates from or residing in Mangalore locality will be preferred.
• Should be proactive, organised, responsive, and professional in dealing with students and parents.