Studio Manager

China Gate Restaurants; Mumbai Suburban; On-site; INR 450,000 - 650,000; Full time

Job summary

China Gate Restaurants is seeking a Center Operations Lead to manage daily operations, motivate the team, and ensure excellent customer service across all shifts. You will monitor performance, handle client queries, and coordinate with departments to keep operations running smoothly.

The role also involves preparing regular reports and maintaining staff discipline and productivity while upholding company policies and service standards to help achieve monthly revenue targets.

Responsibilities

• Manage daily operations of the center.
• Lead, motivate, and supervise the team to achieve business goals.
• Ensure excellent customer service and high client satisfaction.
• Monitor sales performance and achieve monthly revenue targets.
• Handle client queries, feedback, and escalations professionally.
• Coordinate with different departments for smooth operations.
• Prepare daily, weekly, and monthly operational reports.
• Maintain staff discipline, attendance, and productivity.
• Ensure compliance with company policies and service standards.

Job description

Key Responsibilities:*

• * Manage daily operations of the center.
• * Lead, motivate, and supervise the team to achieve business goals.
• * Ensure excellent customer service and high client satisfaction.
• * Monitor sales performance and achieve monthly revenue targets.
• * Handle client queries, feedback, and escalations professionally.
• * Coordinate with different departments for smooth operations.
• * Prepare daily, weekly, and monthly operational reports.
• * Maintain staff discipline, attendance, and productivity.
• * Ensure compliance with company policies and service standards.